Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Fusion Human Resource Help Desk Cloud Service

Product Description:

This VPAT covers the employee help desk solution available with the HCM Cloud suite.  The product supports the ability to create, edit, assign, respond to and resolve employee service requests.  Service Requests are related to supporting employees as a part of HCM processes and other internal processes.  The user interface for the product is based on the Fusion Simplified User Experience. Service Requests can also be created and updated through REST APIs and file-based import.



Archive Note:

This VPAT applies to only versions through It does not apply to any versions of Oracle Fusion Human Resource Help Desk Cloud Service after this. This VPAT has been superseded by Oracle Fusion Human Resources Help Desk Cloud Service

Contact Information:


This VPAT does not cover the following product areas:

  • Access to the data through REST or SOAP web services
  • PDF and ePub files
  • Knowledge Authoring

Accessibility mode can be activated by the user using the Accessibility preferences page available from  the global UI header across the top of every page.    The user can access this page through one of two paths - either by selecting the accessibility mode icon in the global UI header or by selecting the user menu in the top right corner of the global UI header and then choosing  Personalization > Set Preferences > Accessibility.

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes


The terms used in the Conformance Level information are defined as follows:

The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

Table 1: WCAG Conformance Criteria

All technical criteria are Not Applicable for this product

Chapter 3: Functional Performance Criteria (FPC)

All technical criteria are Not Applicable for this product

Chapter 4: Hardware

All technical criteria are Not Applicable for this product

Chapter 5: Software

All technical criteria are Not Applicable for this product

Chapter 6: Support Documentation and Services

All technical criteria are Not Applicable for this product

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see or contact:

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.