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Some service issues require time to resolve. Yet these service calls can get interrupted for minutes, hours, or days because of demands on your customers’ time. Asynchronous chat enables you to provide a continuous experience every time customers engage with your service organization. By carrying over the context and history from one related interaction to the next, customers avoid the frustrating experience of repeating themselves each time they reach out regarding the same topic, issue, or question. Service agents have the flexibility to respond through the customer’s preferred messaging channel—no matter how complex or long-running the service issue.
Reduce customer frustration by enabling them to reach out to your contact center at their convenience, regardless of how complex the issue or the number of interactions needed to resolve it.
Asynchronous chat allows you to maintain the case history across the entire service experience and build lasting customer relationships.
Even after periods of inactivity, the service request history and information provided is maintained until the request is resolved and closed. With instant visibility into issues and actions surrounding a service request, agents become more productive.
Deliver a seamless customer service experience for even the most complex cases—those that require multiple agents or cross-departmental resources to resolve.
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