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Customer Experience for Utilities

Create compelling customer journeys with an integrated customer information system (CIS) solution that includes customer service, marketing, and sales automation. Use AI to complete service requests faster, improve service engagements, and promote and sell new value-added products and services.

Take a journey through Oracle Customer Experience for Utilities.

Celsia partners with Oracle to deliver new products and services
Exelon consolidates three customer platforms using Oracle
Baltimore Gas & Electric personalizes support, helping customers save on their utility bills
Evergy doubles customer engagement with its rate education communications
American Electric Power moves to a single customer platform to boost service and satisfaction
Southern Company reinvents customer operations with Oracle

Streamline service interactions, solve issues faster, and build lasting customer relationships

Create exceptional customer service experiences

Turn every service interaction into an opportunity to deliver more value. Use an integrated customer service solution that empowers agents with relevant customer insights, enables intuitive self-service experiences, and streamlines field operations.

Explore Customer Service

Help your commercial teams sell beyond the commodity

Turn your sellers into trusted advisors. Help them focus on the most valuable business accounts with CRM selling tools that center on clean, complete customer data. Let AI recommendations guide sales of new products and services.

Explore Sales and Account Management

Keep customers engaged with personalized communications

Drive the engagement today’s busy utility customers are seeking. Unify customer data, improve segmentation and targeting, and deliver proactive, personalized communications.

Explore Customer Communications and Marketing

Simplify customer service with a seamless CIS integration

Give your customers and your care team full access to account data, usage information, billing details, and other account insights in all service channels. Connect your CIS to make billing and metering data available to agents and customers alike through a single user interface that eliminates having to duplicate data across systems.

Explore Customer Information System

Drive conservation and efficiency programs with customer usage insights

Show your customers how to save on their utility bills and improve their consumption habits. Use AI and behavioral science to send personalized messages that educate your customers to improve their satisfaction as well as the success of your conservation programs.

Explore Opower

“We know on-peak and off-peak rates can seem complex, and we have a responsibility to offer excellent service to customers who choose them. With this new service, we can deliver a better experience for these customers by helping them shift their energy load for improved power affordability and reliability, all while reducing emissions.”

Mark Case

Vice President, Regulatory Policy and Strategy, Baltimore Gas and Electric

NRGi sets a gold standard in customer experience

Ania Costin, Product Marketing Manager, Oracle

Five years after a mold-breaking, six-month implementation of Oracle’s metering, billing, and customer experience solution for utilities, Danish energy retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.

Read the complete post

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A leader in utility customer engagement and experience

IDC names Oracle a leader in utility customer engagement and experience.

Customers worldwide are demanding better customer service and communication from their energy provider

Hear what your customers are saying about customer experience with energy service providers.

5 ways to retain more customers in the energy retail sector

Learn how to cater to your customers’ diverse needs and grow retention rates in a highly competitive market.

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