高まる一方の顧客の期待と、コミュニケーション・チャネルの増大に対応できますか? Oracle Service Cloudならそれが可能です。ご覧ください。
“With Oracle Field Service Cloud, we increased the productivity of our technicians, slashed travel time and improved reporting, communications, and customer satisfaction. It’s been a complete operational turnaround. We now have everything we need for first-class customer care.”
— Hasan Yavuz, OSS Engineer, VOO (Nethys SA / Brutélé SC)
“By adopting Oracle Service Cloud, we constructed a site to provide distribution of and answers to customer satisfaction surveys and drastically reduced the workload of sales representatives by automating the aggregation. We will promote the services with in-house know how and web construction technology.”
— Yutaka Mochizuki, Sales Department Manager, Yamanashi NewMedia Center
“Oracle Field Service Cloud Service provided us with the right tools to leave inefficient spreadsheets behind and automate on-site customer visit scheduling and management procedures. We now measure technicians’ activities in real time, which has helped us cut costs and drop response times while increasing customer satisfaction.”
— Elizabeth Martínez Natale, Project Implementation Manager, DIRECTV Colombia
“Since implementing Oracle Service Cloud, our social media engagement and customer response times have improved dramatically. It’s helping us provide a better service for customers that will also deliver long-term economic benefits for Kenya.”
— Grace Wandera, Deputy Commissioner, Marketing & Communication, Kenya Revenue Authority
“With Oracle Service Cloud, we improved our digital channels by eliminating the collection of noisy data. This reduced manual data processing while improving efficiency and enhancing the quality of our customer service. This all resulted in a superior customer experience. ”
— Yefei Ni, Deputy Manager, Customer Service, Yamaha Musical Instrument (China) Investment Co., Ltd.
“Our FAQ portal took time and labor to update and manage, and we could not easily change the analysis type or target department, since we were using Excel. With the introduction of Oracle Service Cloud, we can add new analyzes easily, and we aim to increase inflows to web and to reduce the volume of inquiries.”
— Takeshi Hamamatsu, CEO, Transible Inc.
“By replacing our FAQ system, OZmall, with Oracle Service Cloud, we optimized contents for smartphones and increased the production of question items. As a result, users' self-solve rate was promoted, and the number of inquiries was greatly reduced.”
— Yoshiteru Nakamura, Senior Manager, CS Promotion Group, Administration Department, Starts Publishing Corporation