Oracle Customer Experience (CX)—Service Products

Modern Service Products
Enable Outstanding Customer Service

Oracle Service Cloud

Oracle RightNow Web

Web Customer Service

Customer Service via the Web Delivers the Right Answers at the Right Time

Effectively engage with customers over more channels and with more choices—anywhere, on any device.

Oracle RightNow Contact Center Experience

Cross-Channel Contact Center

Use Cross-Channel Service to Deliver More-Consistent Customer Experiences

Move customer engagements and interactions across multiple channels and devices for consistent experiences.

Next Generation Contact Center

Build A Next Generation Contact Center

Oracle Knowledge for Contact Center

Knowledge Management

Provide Knowledge On Demand to Resolve Issues Faster

Get more insight into interactions, bring together disparate data and content sources, and leverage data from across the enterprise and ecosystem.

Oracle Policy Automation

Policy Automation

Drive Loyalty and Trust with Clear and Personalized Explanations

Provide consistent and up-to-date advice, explain how each personalized decision is made, and update and improve policies quickly and reliably.

White Paper
Policy Management by Design

Policy Management by Design

Field Service Management

Field Service Management

Extend Great Service to the Field, While Creating More Efficient Field Teams

Automate and optimize the complete field service process—from customer incident to capacity planning, routing, scheduling, dispatch and fulfillment.

White Paper
The Moneyball Method of Field Service Management

The Moneyball Method of Field Service Management