Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle WebCenter Portal 12.2.1.6.0

Product Description:

WebCenter Portal is a Web platform that allows organizations to quickly and easily create intranets, extranets, composite applications, and self-service portals, providing users a more secure and efficient way of consuming information and interacting with applications, processes, and other users. It seamlessly integrates with enterprise application to provide more dynamic customer service experience, and more productive environment for employees while leveraging IT assets that are already in place.

Oracle WebCenter Portal mobile functionality is covered by the Oracle WebCenter Portal - Mobile ACR.

Date:

19-Oct-2022

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following product areas:

Oracle WebCenter Ensemble

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	Oracle WebCenter Portal was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Controls have an associated name Non-text characters are not used CAPTCHAs are not used The documentation was tested for: Images that convey information have meaningful alternative text Images that are decorative are marked up using ALT=”” or CSS background images Titles for Objects and Applets are provided Controls have an associated name Time-based media is not used Image maps are not used Non-text characters have meaningful alternative text CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports	Oracle WebCenter Portal was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen The documentation was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)	Supports	Oracle WebCenter Portal was tested for: The sequence of elements in the DOM matches a logical reading sequence The documentation was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	Oracle WebCenter Portal was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound The documentation was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound. Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for Text is displayed in both device orientations without loss of functionality or visibility of the text. Observations: Bug 31725319: In the responsive design mode, for both Portrait and Landscape orientation, the public portals/ portal browser screen is jumbled when portal search yields in zero search results. The documentation was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for: Text fields which collect information about the user contain the appropriate autocomplete content attribute. Observation: Bug 32263706, 31826127, 31826068, 31825747: Setting autoComplete attribute on "inputText" doesn't seem to work and it's always showing as [autocomplete="off"] in DOM. This issue is dependent on the ADF bug 32002282 The documentation was tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Supports	Oracle WebCenter Portal was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight The documentation was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	Oracle WebCenter Portal was tested for: Large-scale text have a contrast ratio of at least 3:1 Other text have a contrast ratio of at least 4.5:1 The documentation was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	Oracle WebCenter Portal was tested for: Text can be resized up to 200% without loss of content or functionality The documentation was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Supports	Oracle WebCenter Portal was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential Observation: The product has an Oracle logo image. However, it is considered essential and can be customized by the customers. The documentation was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. Observations: Bug 32263706, 32228226, 32222828, 31725319, 31709589: The child components are getting cropped and UI becomes cluttered when Reflow is enabled. The issue is dependent on WebCenter Portal (also known as WCP) base bug 32789693. The documentation was tested for: Content is presented without loss of information or functionality, and without requiring scrolling in two dimensions except for parts of the content which require two-dimensional layout for usage or meaning. Text information reflows so that only one direction of scrolling is required while at 400% zoom.
1.4.11 Non-text Contrast (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for Non-text items have a contrast ratio of at least 3:1 Observation: Bug 32787627- The search button of af:quickQuery component does not have a contrast ratio of at least 3:1 against adjacent color(s). It depends on the ADF bug 32315276. Bug 31825747- Navigating to the Administration page, when we create a data control under Shared Assets, the "Name" and "Description" text boxes do not have the required contrast ratio. Bug 32263706- Navigating to the User Preferences page, under the Password Tab, the text fields "Old Password", "New Password" and "Confirm New Password" do not have the required contrast ratio. The documentation was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Supports	Oracle WebCenter Portal was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size The documentation was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid. Bug 32499431- In the view portal mode, on the Home Page under Documents tab, the tooltips which come as a result on any html element is not dismissable using ESC key. The documentation was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)	Supports	Oracle WebCenter Portal was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The documentation was tested for: The logical tab order through the controls and selectable elements Ability to access page elements (links and buttons) Ability to perform functions from the keyboard only Logical movement of focus through the controls
2.1.2 No Keyboard Trap (Level A)	Supports	Oracle WebCenter Portal was tested for: Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control The documentation was tested for: Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Not Applicable	Oracle WebCenter Portal was tested for: There are no single character keyboard shortcuts. The documentation was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Supports	Oracle WebCenter Portal was tested for: Time limits in the product can be turned off before they are encountered The documentation was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	Oracle WebCenter Portal was tested for: There is no moving, blinking or scrolling content The documentation was tested for: No moving, blinking or scrolling content No auto-updating information
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	Oracle WebCenter Portal was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz The documentation was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	Oracle WebCenter Portal was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Oracle WebCenter Portal inherently allows developers to create custom page templates. It is advised that the developer uses a similar mechanism to bypass blocks when developing a custom page template. The documentation was tested for: Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Supports	Oracle WebCenter Portal was tested for: Pages have a meaningful title specified in the TITLE element The documentation was tested for: Pages have a meaningful title specified in the TITLE element.
2.4.3 Focus Order(Level A)	Supports	Oracle WebCenter Portal was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence The documentation was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Partially Supports	Oracle WebCenter Portal was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose Observations: (Bug 21223840) On the User Preferences page, multiple links have the same description. The documentation was tested for: The purpose of a link can be determined from the link text or from the surrounding text.
2.4.5 Multiple Ways(Level AA)	Supports	Oracle WebCenter Portal was tested for: Pages can be found using the provided "search" function Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The product has sufficient links and friendly URLs to reach to the product pages. However, it is possible for developers to create page templates with potentially custom navigation. It is advised to ensure that the developers conform to this section. The documentation was tested for: Pages contain controls that enable reaching other pages Pages can be found using the provided "Search" function
2.4.6 Headings and Labels(Level AA)	Supports	Oracle WebCenter Portal was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The documentation was tested for: Headings and labels describe topic or purpose.
2.4.7 Focus Visible(Level AA)	Supports	Oracle WebCenter Portal was tested for: Visual indication of the location of the focus The documentation was tested for: Location of focus is visible.
2.5.1 Pointer Gestures (Level A)	Not Applicable	Oracle WebCenter Portal was tested for: There are no multipoint or path-based gesture actions The documentation was tested for: There are no multipoint or path-based gesture actions
2.5.2 Pointer Cancellation (Level A)	Supports	Oracle WebCenter Portal was tested for When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion The documentation was tested for: When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion
2.5.3 Label in Name (Level A)	Partially Supports	Oracle WebCenter Portal has been tested for User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. Observations: Bug 31826068: When af:selectOneListbox is used, the label is not getting set even though the label and shortDesc attribute values have been specified. The actual issue is given on base ADF bug 32044066 Bug 32786935: Setting label attribute on af:selectOneChoice doesn't work when the mode attribute is set to "compact". The actual issue is given on base ADF bug 31971977 Bug 32263706- On the User Preferences page, under General Subscriptions, the Labels are missing for checkboxes "Connections", "Feedback", "Message Board" and "Portal Management". The documentation was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually
2.5.4 Motion Actuation (Level A)	Not Applicable	Oracle WebCenter Portal was tested for: There are no functions that require motion of the device The documentation was tested for: There are no functions that require motion of the device
3.1.1 Language of Page(Level A)	Supports	Oracle WebCenter Portal was tested for: Properly set lang attribute for each page The documentation was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	Oracle WebCenter Portal was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page The documentation was tested for: Text passages are in the same language as the page
3.2.1 On Focus(Level A)	Supports	Oracle WebCenter Portal was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The documentation was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	Oracle WebCenter Portal was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The documentation was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Supports	Oracle WebCenter Portal was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time However, the WebCenter Portal inherently allows developers to create components, experiences and integrate them into the product. It is advised that the developer conforms to this section. The documentation was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	Oracle WebCenter Portal was tested for: Images and controls are used and identified consistently throughout the product The documentation was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Supports	Oracle WebCenter Portal was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The documentation was tested for: The documentation does not have input fields, except for the Search field
3.3.2 Labels or Instructions (Level A)	Supports	Oracle WebCenter Portal was tested for: Labels or instructions are provided when the product requires user input. The documentation was tested for: Content does not require user input
3.3.3 Error Suggestion (Level AA)	Supports	Oracle WebCenter Portal was tested for: Where suggestions for fixing an input error are known, they are provided to the user The documentation was tested for: Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	Oracle WebCenter Portal was tested for: The data entered by user in the WebCenter Portal built-in components is checked for input errors, and the user is provided an opportunity to correct any such errors. The documentation was tested for: The documentation does not require user input that modifies user controllable data.
4.1.1 Parsing(Level A)	Supports	Oracle WebCenter Portal was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs The documentation was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)	Partially Supports	Oracle WebCenter Portal was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Observations: (Bug 20677783) While exporting WebCenter Portal application in Enterprise Manager, the progress dialog lacks role information. (Bug 21366457) The buttons of Events (Calendar) are not activated from the buttons list in the screen reader. The documentation was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
4.1.3 Status Messages (Level AA)	Partially Supports	Oracle WebCenter Portal was tested for: Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. Observations: Bug 31725319: On the Home Page, searching for a non-existent Portal yields following text output "Portals are not available. To upgrade portals, click the Upgrade Portals link.". But it is not being read out by JAWS as a status message. The documentation was tested for: There are no status messages

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	Documentation available at https://docs.oracle.com/en/middleware/fusion-middleware/12.2.1.4/acfmw/accessibility-features-and-tips-oracle-webcenter-portal1.html?xd_co_f=d5c66620-a707-4b37-8cbd-8d72fe81850d#GUID-3D335E32-DC56-4E4F-A0A5-CFDC19B8340A covers Steps to setup accessibility options for Oracle WebCenter Portal Oracle WebCenter Portal Accessibility Features Keyboard Shortcuts for Oracle WebCenter Portal
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.