Name of Product: Oracle Customer Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy 11.1 This VPAT applies to only version 11.1. It does not apply to any versions of Oracle Customer Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energyafter this. The Customer Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy synchronizes customer information from Siebel Energy to CC&B. Siebel Energy is the customer data master and captures information during the sales cycle. When a sales order is submitted from Siebel Energy, an implementation-defined process accepts it and invokes the integration flow to create a new customer record for billing and service in CC&B. Later, if these interfaced customer records are updated in Siebel Energy, then the changes are also synchronized to CC&B. This VPAT covers only the integration runtime, as this product has no native user interface (UI). The UI is provided by Oracle SOA Suite. The information below describes this product's ability to support the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. This product does not display 'web pages', thus the Web Content Accessibility Guidelines (WCAG) 1.0 are not applicable. For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com. | |
Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses. |
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
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1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. | Documentation for this product is available in accessible electronic format upon request. | |
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Documentation for this product is available in accessible electronic format upon request. | |
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. |