Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
1.1.1 Non-text Content: All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below. (Level A) - Controls, Input: If non-text content is a control or accepts user input, then it has a name that describes its purpose. (Refer to Guideline 4.1 for additional requirements for controls and content that accepts user input.)
- Time-Based Media: If non-text content is time-based media, then text alternatives at least provide descriptive identification of the non-text content. (Refer to Guideline 1.2 for additional requirements for media.)
- Test: If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content.
- Sensory: If non-text content is primarily intended to create a specific sensory experience, then text alternatives at least provide descriptive identification of the non-text content.
- CAPTCHA: If the purpose of non-text content is to confirm that content is being accessed by a person rather than a computer, then text alternatives that identify and describe the purpose of the non-text content are provided, and alternative forms of CAPTCHA using output modes for different types of sensory perception are provided to accommodate different disabilities.
- Decoration, Formatting, Invisible: If non-text content is pure decoration, is used only for visual formatting, or is not presented to users, then it is implemented in a way that it can be ignored by assistive technology.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Images that convey information have alternative text using ALT
- Images that are decorative have alternative text using ALT
The following defects have been found: - 14664056 - The charts displayed on the dashboard do not have a alternative text equivalent
- 17395853 - Analytics, Total Cost by Plan chart does not have a alternative text equivalent
- 17433241, 17624451 - Unbilled Usage by Service Agreement, 17441555 - Pre-Pay Total Usage Spent - The minus and plus sign (expand and collapse) are not being conveyed as user interface action elements
- 17441254 - Pre-Pay Total Usage Spent pie chart does not have a alternative text equivalent
- 17513729, 17513867 - The Corporate Logo does not contain an alternative text equivalent.
- 18599089, Agent, User Metrics Reports chart does not have a alternative text equivalent
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1.2.1 Audio-only and Video-only (Prerecorded): For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such: (Level A) Prerecorded Audio-only: An alternative for time-based media is provided that presents equivalent information for prerecorded audio-only content. Prerecorded Video-only: Either an alternative for time-based media or an audio track is provided that presents equivalent information for prerecorded video-only content.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video media capabilities. |
| 1.2.2 Captions (Prerecorded): Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video capabilities |
| 1.2.3 Audio Description or Media Alternative (Prerecorded): An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video media capabilities |
| 1.2.4 Captions (Live): Captions are provided for all live audio content in synchronized media. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video capabilities |
| 1.2.5 Audio Description (Prerecorded): Audio description is provided for all prerecorded video content in synchronized media. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video media capabilities |
| 1.3.1 Info and Relationships: Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Table structures have column and row headers identified properly
- Required fields are proceed with an asterisk
The following defects were found: - 17422507 - Anonymous Payment, Billing Account Number is conveying it's a editable required field, instead of a required input field
- 18511594 - B2B Add User, Assign Service Agreement, No asterisk present on question to assign yes or no
- 20965722, 21190271 - Utility Application, Missing empty table and row headers for uninformed tables
- 20986431 - Utility application printer friendly, Informational tables are undefined which could confusion with data tables
- 20965722, 21190271 - Telco Application, Missing empty table and row headers for uninformed tables
- 21238353 - Batch and Payment Scheduling, Do not hear the required label for the until date label
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| 1.3.2 Meaningful Sequence: When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Correct reading sequence, matching the visual order.
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1.3.3 Sensory Characteristics: Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. (Level A)
Note: For requirements related to color, refer to Guideline 1.4. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Instructions do not only refer to shape, size, location, orientation or sound.
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1.4.1 Use of Color: Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (Level A)
Note: This success criterion addresses color perception specifically. Other forms of perception are covered in Guideline 1.3 including programmatic access to color and other visual presentation coding. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Notifications status is highlighted using color as well as text
- Status bars and table rows using color to represent high usage has meaningful text
The following defects were found: - 17441847 - Pre-Pay Analytics Total Usage Spent, Unbilled Usage, and Unbilled Usage by Service Agreement chart and table rows the use of color is not being conveyed back to the user
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1.4.2 Audio Control: If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether or not it is used to meet other success criteria) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no audio or video media capabilities |
1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA)
- Large Text: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1;
- Incidental: Text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement.
- Logotypes: Text that is part of a logo or brand name has no minimum contrast requirement.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Text has a color luminosity contrast ratio of at least 4.5:1
The following defects were found: - 21104949, 21105000 - Main and Sub Navigation, Printer Friendly link, Module Titles, Table links are below the 4.5:1 color ratio
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| 1.4.4 Resize text: Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Text responds to the Zoom features provided by browsers.
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1.4.5 Images of Text: If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following: (Level AA) - Customizable: The image of text can be visually customized to the user's requirements;
- Essential: A particular presentation of text is essential to the information being conveyed.
Note: Logotypes (text that is part of a logo or brand name) are considered essential. | Product has been developed to conform to this standard subject to the remarks on the right. | The product does not contain images of text. |
2.1.1 Keyboard: All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints. (Level A)
Note 1: This exception relates to the underlying function, not the input technique. For example, if using handwriting to enter text, the input technique (handwriting) requires path-dependent input but the underlying function (text input) does not.
Note 2: This does not forbid and should not discourage providing mouse input or other input methods in addition to keyboard operation. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - The ability to use the product with only a OS keyboard
The following defects were found: - 18364000 - Analytic Billing Reports, The level 3 headers on left side of reports have been omitted from users who are using the OS keyboard
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2.1.2 No Keyboard Trap: If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - There are no keyboard traps that prevent a keyboard-only user from navigating out of a component.
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2.2.1 Timing Adjustable: For each time limit that is set by the content, at least one of the following is true: (Level A)
- Turn off: The user is allowed to turn off the time limit before encountering it; or
- Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or
- Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or
- Real-time Exception: The time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible; or
- Essential Exception: The time limit is essential and extending it would invalidate the activity; or
- 20 Hour Exception: The time limit is longer than 20 hours.
Note: This success criterion helps ensure that users can complete tasks without unexpected changes in content or context that are a result of a time limit. This success criterion should be considered in conjunction with Success Criterion 3.2.1, which puts limits on changes of content or context as a result of user action. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Application timeout options, as they are able to extend the session via a pop-up window
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2.2.2 Pause, Stop, Hide: For moving, blinking, scrolling, or auto-updating information, all of the following are true: (Level A)
- Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds, and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and
- Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.
Note 1: For requirements related to flickering or flashing content, refer to Guideline 2.3.
Note 2: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Note 3: Content that is updated periodically by software or that is streamed to the user agent is not required to preserve or present information that is generated or received between the initiation of the pause and resuming presentation, as this may not be technically possible, and in many situations could be misleading to do so.
Note 4: An animation that occurs as part of a preload phase or similar situation can be considered essential if interaction cannot occur during that phase for all users and if not indicating progress could confuse users or cause them to think that content was frozen or broken. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has no blinking or flashing media components |
2.3.1 Three Flashes or Below Threshold: Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference. | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
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| 2.4.1 Bypass Blocks: A mechanism is available to bypass blocks of content that are repeated on multiple Web pages. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Blocks of content/region can be accessed quickly by bypassing thru other regions.
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| 2.4.2 Page Titled: Web pages have titles that describe topic or purpose. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Page Titles have descriptive text.
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| 2.4.3 Focus Order: If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Logical movement of focus through the controls.
The following defects were found: - 14465488 - B2B Telco, My Account, Personal Contacts - Focus is not on the form field when page is loaded and you hear the content of the entire page
- 17406618 - Analytics, Customize, No information is conveyed to the user when columns are added or removed from the customized report, ie; number of columns and the list of display fields
- 17454353 - User Profile Security Question, When selecting the Security Question combo box the focus is set on the Security Answer
- 18481119 - Merchant, User Metrics, assistive technology users focus is set to the table header and don't hear the table summary
- 21205966 - B2B Telco, Manage Hierarchy, After selecting the type of hierarchy the focus does not move to the next combo box of where you input name
- 20971082 - Agent Search, After executing a successful search on any of the three result views focus is lost
- 20174906 - Create Payment Account, the focus should be set the payment account name attribute
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| 2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for - The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
The following defects were found: - 18481392 - Merchant, User Metrics, User signed in link is active though the user is visiting the page
- 21095826 - B2B Telco application, Undefined Statement and Hierarchy links in sub navigation
- 21127709 - B2B Telco Statement, Billing Summary, The expand and collapse does not contain sufficient enough information about it’s purpose
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| 2.4.5 Multiple Ways: More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process. (Level AA) | Does not Support | The product has been tested for: - Quick links to the most frequently used portions of the application
The following defects were found: - 21532792 Navigation between pages to be expanded to cover all pages
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| 2.4.6 Headings and Labels: Headings and labels describe topic or purpose. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Descriptive labels
- Headers describe the topic or purpose of the content below them
For the following reports when using assistive technology no table header or number items can be heard: - 18349279 - CSR Search by Billing Account Result
- 17513083 - Transaction Detail Report
- 17466419 - Unbilled Usage by Service Agreement
- 17400001 - Statement Service Summary
For the following reports when using assistive technology do not contain a meaningful message to the user - 17625049 - Unbilled Usage by Service Agreement - The service number combo box
- 18364113 - Analytics Account Billing Overview – Invalid table header
- 21096071 - B2B Telco application, Manage Hierarchy, Hierarchy criteria, show / filter option, or elements to choose
- 21147060 - Selecting the billing period from the to and from combo boxes
- 21362590 - Payment Refund, The Refund reason combo box is not descriptive for it's purpose
- 17434697 - Anonymous Payment Confirmation - No labels heard for Credit Card Name, Country and State
- 17467132 - Unbilled Usage by Service Agreement - Do not hear the Service Number selected
- 17513431 - Login Page - When the reset button is pressed and no entries have been entered on the login page there is no message stating that there are no fields needed to be reset
- 18479322 - Merchant User Metrics - When user selects 25 hours from the combo box the caption is not heard
- 18501408 - Agent Admin - When creating another agent user, no heading 1 is heard on the confirm details page
- 18503297 - B2B Telco Company Assign Service Number, no notification to the user when service number is selected that a list appears on the page
- 18542624 - Agent, Locked Out Report, When reactivate link is clicked user hears a invalid success message
- 21363043 - Agent, Payment Refund Request, When no reason or explanation is provided the return error is not heard
- 21205154 - B2B Telco Hierarchy, Manage, When user is creating a business hierarchy the group id is not heard
- 21206093 - B2B Telco Hierarchy, Manage, No label presented for the hierarchy tree view
- 21206458 - B2B Telco Hierarchy, Copy, The hierarchy import success message is followed by edit
- 21374590 - Scheduled Payments, Uninformed table the date column is missing
- 21362590 - My Account, Company, Users, The download combo box is not descriptive for it's purpose
- 21381424 - Analytic Reports, The download combo box is not descriptive for it's purpose
- 21478743 - Anonymous Payment, Payment Type combo box is not descriptive for it's purpose
- 21455708 - Edit One-Time Payment, Generic form error is heard not specific to state date is required or amount value needs to be in numeric form
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| 2.4.7 Focus Visible: Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - Visual indication of the location of the focus
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| 3.1.1 Language of Page: The default human language of each Web page can be programmatically determined. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Language of Page via the presence of HTML language attribute.
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| 3.1.2 Language of Parts: The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product does not contain mixed language content. |
| 3.2.1 On Focus: When any component receives focus, it does not initiate a change of context. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Reception of focus by components doesn't cause the appearance of a new window, move focus to a different component, go to a new page, or significantly re-arrange the content of a page.
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| 3.2.2 On Input: Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Changes in the value of user interface components do not automatically cause a change of context.
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| 3.2.3 Consistent Navigation: Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product was tested for: - Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
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| 3.2.4 Consistent Identification: Components that have the same functionality within a set of Web pages are identified consistently. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Consistent use of icons
- Consistent terminology
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| 3.3.1 Error Identification: If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - When input errors are detected, they are described to the user in text, including indentifying the item where the error occurred
The following defects were found where the form error is not heard by assistive technology - 17406880 - Analytics, Customize Billing Report, When entering a report name that is less than six characters
- 17448576 - Personal, User Profile - When resetting the password the entered is less than required number of characters
- 18501583 - Enrollment, When entering the user id has to at least 8 characters
- 21184235 - B2B Telco Hierarchy Import, No error message is heard when invalid information is submitted
- 21205325 - B2B Telco Hierarchy Manage, No error message is heard when user leaves the group id blank within the form
- 21237448 - Payment, when user enters a negative amount to be paid, an invalid error is heard
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| 3.3.2 Labels or Instructions: Labels or instructions are provided when content requires user input. (Level A) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Labels or instructions are provided when the product requires user input
The following defects were found - 17320912 - CSR, Search by Billing Account, no message to user stating Enter a valid billing account and click submit
- 17439187 - Payment Activity, users using assistive technology the back button doesn't state where they would return to
- 18350292 - Analytic Reports, users using assistive technology do not hear the report name selected from the combo box when submit is entered
- 17447954 - Pre-Pay, Analytics, when changing the billing report combo box, when user clicks submit user hears the original selection
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| 3.3.3 Error Suggestion: If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. (Level AA) | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for - Meaningful corrective actions in error messages
The following defects were found: - 17433960 - Anonymous Payment, Payment amount entered has exceeded the threshold is not heard through assistive technology
- 18372599 - CSR Search Billing Account Number, No error message is heard through assistive technology when a invalid billing account is entered
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3.3.4 Error Prevention (Legal, Financial, Data): For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true: (Level AA)
- Reversible: Submissions are reversible.
- Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.
- Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.
| Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Ability to reverse, correct, and/or confirm transactions.
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4.1.1 Parsing: In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. (Level A)
Note: Start and end tags that are missing a critical character in their formation, such as a closing angle bracket or a mismatched attribute value quotation mark are not complete. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Pages validate to the HTML specification
- Completeness of start and end tags
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4.1.2 Name, Role, Value: For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies. (Level A)
Note: This success criterion is primarily for Web authors who develop or script their own user interface components. For example, standard HTML controls already meet this success criterion when used according to specification. | Product has been developed to conform to this standard subject to the remarks on the right. | The product has been tested for: - Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
- Synthesized controls use WAI-ARIA markup to identify role, state and value information.
- Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
- Controls have a meaningful programmatically exposed name
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