VPAT® Version 2.0 - October 2017
Oracle Communications Interactive Session Recorder (OCISR) is Oracle’s platform for recording of voice, video and other session-based communications.
The ISR dramatically simplifies the capture and storage of real-time IP communications sessions throughout the enterprise. It’s operations and management interfaces include a web UI known as “the Dashboard" and an extensive API set for ultimate extensibility and flexibility.
ISR offers an intuitive and secure browser-based user interface. The UI enables users to find, play and delete recordings, edit metadata, and create reports. The user can browse or search for recordings. A recording may be played using a browser’s media player plug-in, or downloaded to the user’s PC. Search parameters include phone number, date & time, agent ID, custom tags and attributes and much more.
ISR’s RESTFul APIs makes it easy to integrate recording functions into business applications and contact center infrastructure. The APIs expose all the recording controls a developer needs to capture, store and manage recordings. Recording controls include the ability to start, stop and pause recordings for specific sessions. Sessions may be recorded while in progress and either discarded or saved, pending further instructions. The APIs can control the file name and encoding applied for each session. They can also manipulate the metadata associated with the session to add, change or remove content. The APIs can manage stored recordings by retrieving them for playback and marking them for deletion.
The ISR is highly scalable, cost effective, and features a modern architecture with open interfaces to reduce enterprise recording cost and complexity.
This VPAT applies to only version 6.3 prior to 21-Feb-2020. It does not apply to any versions of Oracle Communications Interactive Session Recorder after this. This VPAT has been superseded by Oracle Communications Interactive Session Recorder 6.3 (Updated).
1. This VPAT does not cover replay of recorded and stored media. The primary purpose of the product is to capture, store, and manage recordings for access by 3rd party applications.
2. This VPAT does not cover the following documentation:
This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.
Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html
This report covers the degree of conformance for the following accessibility standard/guideline:
Standard/Guideline | Included In Report |
---|---|
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/ | Level A - Yes Level AA - Yes Level AAA - No |
Section 508 as published in 2017, at https://www.Section508.gov | Yes |
The terms used in the Conformance Level information are defined as follows:
Table 1 also documents conformance with:
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Criteria | Conformance Level | Remarks and Explanations |
---|---|---|
1.1.1 Non-text Content (Level A) | Supports | The product was tested for:
|
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Not Applicable | The product has no multimedia. |
1.2.2 Captions (Prerecorded) (Level A) | Not Applicable | The product has no multimedia. |
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Not Applicable | The product has no multimedia. |
1.2.4 Captions (Live) (Level AA) | Not Applicable | The product has no multimedia. |
1.2.5 Audio Description (Prerecorded) (Level AA) | Not Applicable | The product has no multimedia. |
1.3.1 Info and Relationships (Level A) | Supports with Exceptions | The product was tested for:
In many places we are using OJET data-grid to display the table content. Since OJET version 6.1 has some issue with the use of aria-label, we are getting accessibility errors for data-grid as there is no aria-label field for inner HTML table generated from oj-table. This issue is being tracked by BugDB 29911559. The documentation was tested for:
|
1.3.2 Meaningful Sequence(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
1.3.3 Sensory Characteristics(Level A) | Supports | The product and documentation was tested for:
|
1.4.1 Use of Color(Level A) | Supports | The product and documentation were tested for:
|
1.4.2 Audio Control(Level A) | Not Applicable | The product has no multimedia. |
1.4.3 Contrast (Minimum) (Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
1.4.4 Resize text(Level AA) | Supports | The product and documentation were tested for:
|
1.4.5 Images of Text(Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
2.1.1 Keyboard(Level A) | Supports | The product was tested for:
|
2.1.2 No Keyboard Trap (Level A) | Supports | The product was tested for:
|
2.2.1 Timing Adjustable(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
2.2.2 Pause, Stop, Hide (Level A) | Supports | The product and documentation were tested for:
|
2.3.1 Three Flashes or Below Threshold(Level A) | Supports | The product and documentation were tested for:
|
2.4.1 Bypass Blocks(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
2.4.2 Page Titled(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
2.4.3 Focus Order(Level A) | Supports | The product was tested for:
|
2.4.4 Link Purpose (In Context)(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
2.4.5 Multiple Ways(Level AA) | Supports with Exceptions | The product was tested for:
Multiple ways to locate a web page within a set of Web pages is not available for Web Pages that are the result of, or a step in, a process (Level AA). This issue is tracked with BugDB 29911590. The documentation was tested for:
|
2.4.6 Headings and Labels(Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
2.4.7 Focus Visible(Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
3.1.1 Language of Page(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
3.1.2 Language of Parts(Level AA) | Not Applicable | The product was tested for:
The documentation was tested for:
|
3.2.1 On Focus(Level A) | Supports | The product was tested for:
The documentation was tested for:
|
3.2.2 On Input(Level A) | Supports with Exceptions | The product was tested for:
In the WEB documentation when using the search, a new window is created without warning and takes focus after the user invokes the submit button. This is tracked in bugdb ID: 30015456. |
3.2.3 Consistent Navigation(Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
3.2.4 Consistent Identification(Level AA) | Supports | The product was tested for:
The documentation was tested for:
|
3.3.1 Error Identification(Level A) | Supports with Exceptions | The product was tested for:
ISR is not able to identify the error field, however, it is displaying a valid error message. At this time we cannot identify the fields in the front end when ever we get an error message. BugDB 29913181 has been raised to track this issue. The documentation was tested for:
|
3.3.2 Labels or Instructions (Level A) | Supports | The product was tested for:
The documentation does not support user input. |
3.3.3 Error Suggestion (Level AA) | Supports | The product was tested for:
Not Applicable for the documentation since it does not have any provisions for user input. |
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA) | Supports | The product was tested for:
Not Applicable for the documentation since it does not allow for changes to data. |
4.1.1 Parsing(Level A) | Supports | The product was tested for:
|
4.1.2 Name, Role, Value (Level A) | Supports | The product was tested for:
The documentation was tested for:
|
Criteria | Conformance Level | Remarks and Explanations |
---|---|---|
302.1 Without Vision | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.2 With Limited Vision | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.3 Without Perception of Color | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.4 Without Hearing | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.5 With Limited Hearing | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.6 Without Speech | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.7 With Limited Manipulation | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.8 With Limited Reach and Strength | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
302.9 With Limited Language, Cognitive, and Learning Abilities | Not Applicable | The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards. |
These criteria are all Not Applicable because the product is not Hardware
Criteria | Conformance Level | Remarks and Explanations |
---|---|---|
501.1 Scope - Incorporation of WCAG 2.0 AA | Supports | See the responses in the WCAG 2.0 section of this report. |
 502 Interoperability with Assistive Technology | Heading cell - no response required | Heading cell - no response required |
502.2.1 User Control of Accessibility Features | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.2.2 No Disruption of Accessibility Features | Not Applicable | The product is designed to be isolated from the underlying platform. |
 502.3 Accessibility Services | Heading cell - no response required | Heading cell - no response required |
502.3.1 Object Information | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.2 Modification of Object Information | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.3 Row, Column, and Headers | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.4 Values | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.5 Modification of Values | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.6 Label Relationships | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.7 Hierarchical Relationships | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.8 Text | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.9 Modification of Text | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.10 List of Actions | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.11 Actions on Objects | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.12 Focus Cursor | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.13 Modification of Focus Cursor | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.3.14 Event Notification | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
502.4 Platform Accessibility Features | Not Applicable | The product is not a platform or does not have access to platform accessibility features. |
 503 Applications | Heading cell - no response required | Heading cell - no response required |
503.2 User Preferences | Not Applicable | The product is designed to be isolated from the underlying platform. |
503.3 Alternative User Interfaces | Not Applicable | The product does not have assistive technology features. |
 503.4 User Controls for Captions and Audio Description | Heading cell - no response required | Heading cell - no response required |
503.4.1 Caption Controls | Not Applicable | The product has no multimedia. |
503.4.2 Audio Description Controls | Not Applicable | The product has no multimedia. |
 504 Authoring Tools | Heading cell - no response required | Heading cell - no response required |
504.2 Content Creation or Editing | Not Applicable | The product is not an authoring tool. |
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion | Not Applicable | The product is not an authoring tool. |
504.2.2 PDF Export | Not Applicable | The product is not an authoring tool. |
504.3 Prompts | Not Applicable | The product is not an authoring tool. |
504.4 Templates | Not Applicable | The product is not an authoring tool. |
Criteria | Conformance Level | Remarks and Explanations |
---|---|---|
 602 Support Documentation | Heading cell - no response required | Heading cell - no response required |
602.2 Accessibility and Compatibility Features | Not Supported | Documentation has not documented accessibility features. The following defect has been raised to track this issue: bugdb ID: 28578685 |
602.3 Scope - Incorporation of WCAG 2.0 AA | Supports | See the responses in the WCAG 2.0 section of this report. |
602.4 Alternate Formats for Non-Electronic Support Documentation | Not Applicable | Product documentation is in electronic format. |
 603 Support Services | Heading cell - no response required | Heading cell - no response required |
603.2 Information on Accessibility and Compatibility Features | Supports | Oracle Global Customer Support can provide information about accessibility features of the product. |
603.3 Accommodation of Communication Needs | Supports | Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. |
The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.
This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.