Clopay modernizes, speeds up orders with Oracle Cloud

The door manufacturer migrates to Oracle Cloud Infrastructure and gains a 2X increase in business while cutting maintenance costs by 28%.

With the partnership of Oracle Advanced Customer Services, the complex process of moving our Oracle infrastructure to OCI helped us reduce costs by 28%, improve internal booking performance by 20%, and benefit from future Oracle solution innovations. We’re interested in taking advantage of the latest in technology innovations, and Oracle is a similarly minded partner.

A VinodCIO, Clopay

Business challenges

As North America’s largest entry and garage door manufacturer and provider, Clopay operates two manufacturing plants and more than 50 distribution centers throughout the United States and Canada.

With its Oracle Managed Cloud Services contract coming to an end, Clopay wanted to modernize its cloud infrastructure, cut maintenance costs, and improve systems and experiences for its employees and dealers.

Why Clopay Chose Oracle

Clopay decided to migrate to Oracle Cloud Infrastructure (OCI) based on its long-standing partnership with Oracle Advanced Customer Services. The adoption of OCI also aligned with Clopay’s strategic efforts to expand its business through the use of innovative new technologies.

Results

Oracle and Clopay signed a 5-year agreement to migrate and support Clopay’s environment of Oracle E-Business Suite, Oracle Business Intelligence, Oracle Database, and Oracle Demantra on Oracle Cloud Infrastructure. Within six months, 127 terabytes of data were migrated across four production environments. From a financial perspective, the move to OCI resulted in a 28% annual reduction in operating costs for Clopay.

Meanwhile, with Oracle E-Business Suite on OCI, Clopay realized benefits to both internal and external stakeholders. Clopay employees saw a 20% improvement in order booking performance, creating more efficiency, and freeing resources for additional projects. Dealers saw faster processing time and less latency on Clopay’s custom garage door ordering system, contributing to an improvement in delivery speeds and end-user experiences. The ordering system was also scaled to support a 2X increase in online business.

Using customer segmentation and prioritization, Oracle solutions also enabled Clopay to more efficiently allocate product capacity to its 52 distribution centers and 3,000 independent dealers. Long term, Oracle Cloud Infrastructure will also enable Clopay to position its business for growth and acquisitions.

Partners

Clopay’s environment is highly customized with in-house developed and managed applications. For this project, the partners were an extension of the Clopay team and managed the aspects of the upgrade related to the customization. The partners have a deep understanding of the Clopay-specific configuration and Oracle Advanced Customer Services have the same level of understanding for Oracle E-Business Suite.

Hitachi refined the custom code and updated the Clopay personalization for E-Business Suite and partnered with the Clopay business users on UAT.

Evoke Technologies tested the application functionality and integration work.

Cybernoor refined the custom code for the Oracle iStore (a module in Oracle E-Business Suite) and recommended performance improvements.

Peak ensured that the Clopay process in the Oracle E-Business Suite Configurator was retained during the larger project work.

Published:October 15, 2021