Indus Towers automates bill validation with Oracle Cloud

One of the world’s largest telecom tower installers taps Oracle Cloud Infrastructure to boost productivity, automate bill validation, and track payments.

For us to develop from a bolt-on solution, it would have taken much longer. So using Oracle Cloud Infrastructure has actually reduced the time of design and implementation by 50%, at least.

Gaurav KushwahaVice President, Indus Towers

Business challenges

Indus Towers has more than 180,000 towers and over 325,000 co-locations, plus a nationwide footprint spanning 22 telecom circles. Its clients include some of India’s leading wireless telecommunications service providers.

Electricity bills for powering towers is a recurring expense that needs to be paid on time (or earlier to take advantage of early-pay discount). This is a significant operating expense, hence bills need to be monitored, verified, validated, approved, prioritized, and paid on time or early.

With more than 175,000 invoices flowing in every month, the company was looking to increase efficiency and improve the overall bill processing environment. Each bill required a manual touch at many stages, from data entry to validation to approval. Records were kept in Excel and traceability was low, while dependency on people was extremely high. It  sought an automated end-to-end solution to take back control and increase bill handling productivity.

Additionally, the company was looking for a strategic growth partner that could help unlock the value of the cloud—and at scale. Indus Towers knew it needed to encompass the full spectrum of cloud capabilities to put advanced technologies at the heart of the business.

Oracle Cloud Infrastructure was the right choice for us, primarily because we wanted flexibility, on-demand scalability, and to eliminate infrastructure management as the workloads kept on varying.

Gaurav KushwahaVice President, Indus Towers

Why Indus Towers Chose Oracle

While Indus Towers was already using multiple cloud solutions, the company chose Oracle Cloud Infrastructure (OCI) because of its robust process automation, on-demand scalability, and seamless integration with Indus’s on-premises instances of ERP, inventory management, and lifecycle management solutions.

In addition, the company’s IT vertical wanted to take its first steps into cloud native application development. Because Oracle technologies already form a major part of the company’s IT stack, Oracle Visual Builder was another key component to help build one of the company’s most significant new initiatives for the year.

Results

Since migrating to Oracle, Indus Towers can automatically validate more than 55% of invoices using core OCI services, eliminating manual workarounds, and providing a solid foundation for planning, budgeting, and forecasting.

Intelligent automation has given the company an opportunity to save time and reduce costs. The company can now shift team focus from processing invoices to handling exceptions as well as providing better service to customers. Oracle Cloud Infrastructure enables the company to assure customers that it has a robust process to govern expenditures.

Indus Towers also uses Oracle Integration and Migration to integrate key business applications, core platforms, and customers. Oracle Integration’s visual process automation quickly accelerated connectivity with multiple back-end billing transaction applications including Oracle E-Business Suite, custom applications, and Microsoft SharePoint for storing bill images.

Published:September 28, 2021