Kenya Revenue Authority increases citizens’ satisfaction with Oracle Cloud

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We significantly improved service delivery to our customers since implementing Oracle Service Cloud. It provides a well-coordinated solution for end-to-end customer issue resolution, which increased our customer satisfaction rate by 6.9 points—to 71.9% satisfaction—and enables us to continuously improve.

Grace WanderaDeputy Commissioner – Marketing & Communication, Kenya Revenue Authority (KRA)

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Published:December 6, 2018

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