검색 결과가 없습니다

검색어와 일치하는 결과가 없습니다

원하시는 정보를 찾는 데 도움이 되도록 다음을 시도해 보십시오.

  • 검색에 사용하신 키워드의 철자가 올바른지 확인하십시오.
  • 입력한 키워드에 동의어를 사용하십시오. 예를 들어 “소프트웨어” 대신 “애플리케이션”을 사용해 보십시오.
  • 아래에 표시된 인기 검색어 중 하나를 사용해 보십시오.
  • 새로운 검색을 시작하십시오.

 

인기 질문

IoT – Giving Power to Customers

How IoT Intersects Powerfully with Customer Experience

The answer is critical to any business that wants to deliver the ultimate customer experience.

IoT is the application of the web to the physical world, rather than the online one. It’s probably most visible in the apps that allow us to turn our heating and lights on from the sofa, the car or even another continent. But IoT can go so much further, which is where and why it intersects so powerfully with customer experience.

How? As a recent article in Forbes put it, “With IoT, customers wait in line less and experience more…. Friction gives way to a seamless, personalized experience.”

That’s the theory ─ and it’s a compelling one ─ but what about real-world application? Here is just one example of a company truly transforming the customer experience through IoT.

 

“There’s a bewildering array of new marketing must-have technologies, including AI, machine learning and the Internet of Things (IoT). But what do they actually do ─ for you?”

A global hotel group, Melia Hotels International, envisaged resorts with multiple themes, with guests moving between them with ease. The sticking point was achieving this without customers hitting artificial barriers. Working with Oracle, the group rapidly developed an IoT powered smart bracelet.

It’s proven an extraordinary success. The bracelet allows customers to enjoy key-free access, cash-free fine dining and shopping, and queue-free activities. Further, clever use of data allows the Group to deliver personalised suggestions, discounts and offers. They understand when and how customers use facilities to better manage demand, which also enhances security ─ no guest is ever lost if they’re wearing their bracelet.

It’s a great example of how the IoT places power into the hands of customers ─ with a business that is always listening and adapting to their needs. It’s automated, it’s secure and it’s seamless.

How leaders understand and feel about the future of new technologies