Manufacturing Insights: Enterprise Digital Transformation
Hear from manufacturing industry executives and Oracle subject matter experts on how digitizing end-to-end service processes can help deliver high-value interactions that drive customer satisfaction, efficiency, and revenue.
April 15, 2021 | Original broadcast
Manufacturing Insights: Enterprise Digital Transformation
Learn how how digitizing end-to-end service processes can help deliver high-value interactions that drive customer satisfaction, efficiency, and revenue.
State of the Industry: TSIA’s Point of View (16:56)
Concentrating on employee needs—whether skill acquisition, an inclusive environment, or a personalized work experience—drives business growth and improves outcomes. Learn from HR leaders about strategies to improve learning, diversity, and the employee experience.
J.B. Wood, President and CEO, Technology & Services Industry Association (TSIA)
Business Impact of Digital Transformation (19:16)
Companies that invest in digital transformation see clear business results. Join J.B. Wood and Ines Taverniers as they discuss how the organization’s digital transformation has improved business performance.
Ines Taverniers, Business Controller, Melexis
J.B. Wood, President and CEO, Technology & Services Industry Association (TSIA)
The Future of Service Management for Manufacturing (7:16)
Learn how Oracle’s high tech and manufacturing customers are transforming to provide a unified go-to-market strategy, increase business agility, drive incremental revenue from existing customers, and provide new revenue-as-a-service business models.
Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle
Zebra’s “Customer First” Transformation (11:58)
Zebra Technologies, a leader in enterprise-level data capture and automatic identification solutions, underwent digital transformation to better personalize their customer journey, as part of their “Customer First” strategy. Learn how Zebra optimized their customer and partner digital portal experience with new subscription business model offerings.
Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle
Livingston Hudson, Solution Architect, Zebra Technologies
Redefined Service with Badger Daylighting and Canon Medical (15:42)
In this session, learn how Badger Daylighting and Canon Medical have redefined service to remain competitive with service-first, cutting-edge technology, implementation, and transformation.
Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle
Paul Parsons, Director of Service and Technical Support, Canon Medical
Pradeep Atluri, Vice President, Information Strategy and Technology, Badger Daylighting