검색 결과가 없습니다

검색어와 일치하는 결과가 없습니다.

원하시는 정보를 찾는 데 도움이 되도록 다음을 시도해 보십시오.

  • 검색에 사용하신 키워드의 철자가 올바른지 확인하십시오.
  • 입력한 키워드에 동의어를 사용하십시오. 예를 들어 “소프트웨어” 대신 “애플리케이션”을 사용해 보십시오.
  • 아래에 표시된 인기 검색어 중 하나를 사용해 보십시오.
  • 새로운 검색을 시작하십시오.
인기 질문

Contactless journey touchpoints

Contactless Booking

Booking has always been a contactless activity, but you can minimize guest interaction with staff at the property by allowing reservation prepayment, and by allowing upsells on the booking engine and on prearrival communications.


Reservation prepayment

PURPOSE: CONTACTLESS

Business case

Collect room rate payment in advance to eliminate or minimize payment collection at check-in. Reduce the risk of chargebacks.

Available with:

OPERA CLOUD • OPERA 5

How OPERA can help:

If you are booking directly in OPERA, consider asking for the full deposit amount in advance. Set up deposit rules and schedules to automate the process. Users will automatically be prompted to collect the deposit. We can even mandate collection of the security code on the card if you have a credit card vendor that supports it. This eliminates the risks of chargebacks. If bookings are coming from a channel manager sometimes it’s possible to arrange prepayment on the source. This is an option that some OTAs are offering.

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: PREPAYMENT

Alternative via payment providers

There are a few payment providers that can automate the deposit collection process. They receive real-time reservation messages from OPERA and send email instructions to customers, detailing steps to guarantee booking via payment link. Once the payment is confirmed by the online processor, the provider automatically inserts the deposit into the reservation in OPERA.



Next: Pre-check-in