검색 결과가 없습니다

검색어와 일치하는 결과가 없습니다.

원하시는 정보를 찾는 데 도움이 되도록 다음을 시도해 보십시오.

  • 검색에 사용하신 키워드의 철자가 올바른지 확인하십시오.
  • 입력한 키워드에 동의어를 사용하십시오. 예를 들어 “소프트웨어” 대신 “애플리케이션”을 사용해 보십시오.
  • 아래에 표시된 인기 검색어 중 하나를 사용해 보십시오.
  • 새로운 검색을 시작하십시오.
인기 질문

Contactless journey touchpoints

Contactless Post-Stay

Improve communications with guests, whether it’s extending a simple thank you, asking for feedback, or inquiring about health and safety concerns.


Guest communication

PURPOSE: SANITIZATION

Business case

Stay in contact with guests after they leave your hotel. Share your direct contact details—just in case they have additional questions or health concerns following their departure.

Available with:

OPERA CLOUD • OPERA 5

How OPERA can help:

Similar to pre-stay capabilities, you can easily add post-stay communication to daily routines.

With Oracle BI Publisher, it’s easy to create or modify stationary, allowing creation of a variety of guest communications, including thank-you notes. Use this opportunity to remind guests about the benefits of booking directly on your website for their next visit. You can also search for guests by departure date and use the confirmation functionality to send them a personal greeting via email.


Guest survey

Business case

Maintain contact with guests following their stay by inviting them to share feedback and/or engage in social communities. Build a relationship by listening to their comments and responding appropriately.

Available with:

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: CRM/ORM

Deliver data to online reputation management solutions:

Use OPERA exports or scheduled reports capabilities to send daily details about checked-out guests to online reputation management (ORM) system vendors. This will allow them to send follow-up emails with direct links to online guest surveys or rating tools.

Guest feedback and ratings are not sent to OPERA, but details are generally available in the ORM solution.



Previous: Checkout