Oracle Utilities

Oracle Utilities

오라클, Opower 인수

오라클과 Opower는 미화 2조 3천 억 달러 규모의 공공 서비스 산업을 위한 최대 클라우드 공급업체로 거듭날 것입니다.

 

오라클 고객과 경영진이 클라우드를 통해 추진되는 혁신에 대해 논합니다.

성과 최적화를 달성할 수 있습니까?

전략적이고 효율적인 프로세스 개발

운영 최적화를 달성하는 데 있어 핵심 열쇠는 공공 서비스 업체들이 신뢰할 수 있고 안전하며 확장성이 뛰어난 기술과 프로세스를 제공하고 그 혜택이 고객들에게 돌아갈 수 있도록 돕는 기술을 채택하는 것입니다.

공공 서비스 개요 인포그래픽
62%

공공 서비스 업체가 데이터 분석 스킬 격차 경험

데이터 분석 스킬 격차
데이터 분석 스킬 격차 아이콘
50%

공공 서비스 업체가 고객 만족도 증대를 위해 스마트 그리드 데이터 이용

스마트 그리드 데이터
스마트 그리드 데이터 아이콘
20%

공공 서비스 업체가 정보 제공 관련 자체 평가에서 A+ 달성

공공 서비스 업체 A+ 자체 평가
공공 서비스 업체 A+ 자체 평가 아이콘
데이터의 홍수에 대비하고 있는 공공 서비스 업체
17%

공공 서비스 업체가 데이터 홍수에 완벽하게 대비

데이터의 홍수에 대비하고 있는 공공 서비스 업체 아이콘

공공 서비스 산업 부문별


주요 소식

연구: 클라우드의 현주소: 공공 서비스를 위한 클라우드 기술

설문조사

Oracle Utilities 연구

최근 북미 경영진 100명을 대상으로 실시한 조사에 따르면 공공 서비스 업체들이 점차 클라우드를 수용하고 있습니다.

전자책: 복잡한 데이터를 비즈니스 가치로 전환

전자책

분석에 주력하는 공공 서비스 업체

데이터 분석은 계획, 프로세스 및 전략적 의사 결정을 위한 토대를 제공합니다.

완벽한 공공 서비스 솔루션

리소스

공공 서비스를 위한 설계

오라클은 공공 서비스 업체들이 핵심 서비스를 제공하고 현재 직면하고 있는 최대 과제를 해결할 수 있도록 지원합니다.

SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System

Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.

— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)

ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle

Oracle’s system allows us to have a real-time visualisation of the status of the entire electricity network. The interconnectivity of the NMS allows us to quickly roll-out updates to users as conditions change. This is really valuable during storms which can impact on electricity supplies to large numbers of premises.

— Marguerite Sayers, Managing Director, ESB Networks

SEWA Drives Customer Care with Oracle Utilities

 

How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs

At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.

— James Munro, General Manager, Mercury Energy

How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.

At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.

— Steve Zurn, General Manager, Glendale Water & Power

Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing

BGE is committed to engaging customers in energy efficiency, behavioral, and demand response programs like BGE Smart Energy Rewards® that help customers save energy and money.

— America Lesh, Baltimore Gas & Electric

How ComEd is Putting Customers in Control of Their Energy Use

Our objective is to put control in our customers' hands.

— Val Jensen, Senior Vice President of Customer Operations, ComEd

Oracle Cloud Helps Utilities Make Better, Faster Business Decisions

As a leading systems integrator and Oracle PartnerNetwork member, we worked closely with the Oracle Utilities team on co-development activities for Oracle Utilities Analytics. This solution can enable utilities around the world to leverage robust analytics capabilities and gain immediate access to valuable insight. Drawing on Cognizant’s extensive global experience and expertise in implementing Oracle Business Intelligence and working with Oracle Cloud, we are continuing to develop new implementation resources for Oracle Utilities Analytics Cloud Service for utilities worldwide.

— John Gustafson, Vice President, Energy and Utilities at Cognizant

Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System

We wanted to implement a solution that would improve security for sensitive data, automate manual business processes, and decrease system maintenance costs. We partnered with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 because it meets all our goals and more.

— Ramon Vazquez, IT Customer Applications Supervisor, Tucson Electric Power

UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.

— Silvia Emaldi, Resources Manager, UTE

SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System
ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle
SEWA Drives Customer Care with Oracle Utilities
How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs
How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.
Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing
How ComEd is Putting Customers in Control of Their Energy Use
Oracle Cloud Helps Utilities Make Better, Faster Business Decisions
Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System
UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

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