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Internet of Things (IoT) Service Monitoring for Differentiated Customer Service
Empower contact center agents with Oracle IoT Service Monitoring for Connected Assets Cloud, and get information and tools to enable immediate issue resolution.
Digital Transformation of Customer Service
Enable proactive customer service without requiring customers to initiate service requests.
Prebuilt Digital Thread for Service Automation
Complement existing support channels by introducing the new Internet of Things (IoT) service channel for differentiated experience.
Service-Powered Augmented Reality Experience
Provide field service workers with information they need to resolve issues on the first visit, thus reducing truck rolls.
No-Hassle Machine Learning and AI
Create visual patterns and line-of-business, user-friendly interfaces for advanced analytics aggregation.
Product Features
Open all Close allMonitor Remote Assets Continously
- Connect any type of asset over any type of network.
- Detect faults and abnormalities automatically in real time.
- Leverage built-in key performance indicators (KPIs) for projects, incidents, and workers.
Connect Assets
Detect Faults
Detect Theft and Misplacement
Automatically Manage Incidents
- Integrate out of the box with Oracle Service Cloud.
- Create incidents automatically in Oracle Service Cloud.
- Resolve known and high-risk issues automatically by sending commands directly to assets.
Leverage Prebuilt Integration
Create Incidents
Auto-Resolve Issues
Get Complete Visibility and Remote Control for Contact Center Agents
- Use standard service interface from Oracle CX Cloud to get visibility into assets data.
- Execute actions remotely on devices for issue resolution.
- Use insights from asset data and knowledge bases to create customized service recommendations.
Use Standard Interfaces
Remotely Execute Actions on Devices
Integrate with Knowledge Base
Leverage Predictive Analytics for Proactive Maintenance
- Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics.
- Create predictive analytics customized for your business.
Detect and Predict with Analytics
Use No-Code Analytics
Resources
Customer Stories
Behold! The IoT-Enabled Scooter
SoftBank
SoftBank's Mobility as a Service is powered by Oracle IoT Cloud. Learn how SoftBank benefits from Oracle’s cloud services.
Concentrix Drives Better Connected Car CX with Oracle Cloud
Concentrix
Concentrix got a head start when it picked Oracle IoT and CX Clouds to deliver a better connected car experience to consumers.
Ephlux Makes Customer Experience Connected with Oracle's IoT Cloud
Ephlux
Ephlux made their customer experience connected and proactive with Oracle Process Cloud, Mobile Cloud, and IoT Cloud. Oracle's complete ecosystem allows the customer able to realize the value of the Internet of Things faster.
Oracle's IoT Cloud Lets Noble Plastics Better Serve Their Customers
Noble Plastics
Scott Rogers, Technical Director at Noble Plastics, explains how Oracle's IoT Cloud allows them to be more competitive and to better serve their customers.