Please refer to the product list below to contact the appropriate support team for assistance.
Please note our phone prompts have changed. If you require CTMS Cloud Support (known as TMMCS), please call the toll free number listed under the Oracle Life Sciences CTMS Cloud Service (formerly TMMCS) section.
To receive support assistance for ClearTrial Cloud Service, please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Japan | 0120 09 1406 |
USA | +1 877-206-4846 |
If you experience difficulties with any of the toll free numbers you can call +44 207 131 2838 (please note that this is an international number and you will be charged when dialing it).
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance please open a service request (SR) using Life Sciences Support Cloud. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Argentina | +541152996103 |
Australia | +61730317005 |
Austria | +43133777140 |
Belgium | +3227191333 |
Bosnia | +38733958920 |
Brazil | +551151877127 |
Bulgaria | +35929238160 |
Chile | +56226665052 |
China | +861061065025 |
Colombia | +576016116646 |
Costa Rica | +50622055520 |
Croatia | +38516306300 |
Czech Republic | +420220437213 |
Denmark | +4544808070 |
Egypt | +20235350080 |
Estonia | +3726287720 |
Finland | +358954941021 |
France | +33157602010 |
Germany | +498914302302 |
Greece | +302106789440 |
Hong Kong | +85236551725 |
Hungary | +3612241777 |
Indonesia | +622125552115
Alternate Singapore Number +65 6436 1405 |
Ireland | +35318031986 |
Israel | +97286200920 |
Italy | +390224959060 |
Japan | 0120 09 1406 ; +81 503 615 0107 |
Jordan | +96265200870 |
Lithuania | +37052047510 |
Malaysia | +60322993045 |
Mexico | +523329924648 |
Morocco | +212522977358 |
Netherlands | +31306627281 |
New Zealand | +6449785450 |
Norway | +4767526868 |
Pakistan | +92512099730 |
Peru | +5116151009 |
Philippines | +63279445204 |
Poland | +48221682421 |
Portugal | +351214235240 |
Romania | +40212073873 |
Russia | Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ |
Saudi Arabia | +966112739216 |
Singapore | +65 6436 1405 |
Slovakia | +421257288030 |
South Africa | +27214007250 |
South Korea | +82221947645 |
Spain | +34916036550 |
Sweden | +46858778050 |
Switzerland | +41225562770 |
Taiwan | +886287267360 |
Thailand | +6626964745 |
Turkey | +902123296772 |
UK | +442035742273 |
Ukraine | +380322429720 |
United Arab Emirates | +97144259100 |
USA | +17814421200 |
Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com.
For Japanese support, please go to: hsgbu-jp.custhelp.com.
Country | Toll Free Number |
---|---|
Argentina | 0 800 666 1657 |
Australia | 1800 143 695 |
Austria | 0800 293 245 |
Belgium | 0800 77926 |
Canada (English) | +1 877 653 8582 |
Canada (French) | +1 877 658 3157 |
Chile | 1 230 0206 142 |
China (China Unicom/Netcom Lines) | +86 106 106 5023 |
China (China Telecom Lines) | 10800 440 0576 |
Czech Republic | 800 142 562 |
Denmark | 8088 3155 |
Finland | 0800 116909 |
France | 0800 910 614 |
Germany | 0800 181 2948 |
Greece | 800 4414 5939 |
Hong Kong | 800 900 876 |
Hungary | 06800 141 43 |
Iceland | 800 8433 |
India | 0008004402279 |
Ireland | 1800 620 420 |
Israel | 180 945 5814 |
Italy | 800 780 134 |
Japan | 0120 09 1406 ; +81 503 615 0106 |
South Korea | 0805970880 |
Malaysia | 1800 80 4529 |
Mexico (Primary) | 018 00 436 0203 |
Mexico (Secondary) | 018 00 123 3319 |
Netherlands | 0800 023 2436 |
New Zealand | 0800 443 527 |
Norway | 800 14096 |
Philippines | 1800 8908 6451 |
Poland | 800 702 493 |
Portugal | 800 880 324 |
Puerto Rico | +1 866 882 8280 |
Russia | Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ |
Serbia | 800190012 |
Singapore | 800 44 111 91 |
Slovakia | 800606770 |
South Africa | 0800 996 167 |
Spain | 900 998986 |
Sweden | 0200 214938 |
Switzerland | 0800 834 854 |
Taiwan | 0080 1044194 |
Thailand | 001 800 442 035 |
UK | 0800 036 9540 |
USA (Primary) | + 1 866 843 1953 |
USA (Secondary) | + 1 877 652 9403 |
USA (Fax) | +1 866 546 9526 |
International Fax | +(44) 1189243708 |
If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com
For Japanese support, please go to: hsgbu-jp.custhelp.com.
Country | Toll Free Number |
---|---|
Argentina | 0 800 666 1657 |
Australia | 1800 143 695 |
Austria | 0800 293 245 |
Belgium | 0800 77926 |
Canada (English) | +1 877 653 8582 |
Canada (French) | +1 877 658 3157 |
Chile | 1 230 0206 142 |
China | +861061065025 |
China (China Unicom/Netcom Lines) | 10800 744 0594 |
China (China Telecom Lines) | 10800 440 0576 |
Czech Republic | +420220437213 |
Denmark | 8088 3155 |
Finland | 0800 116909 |
France | 0800 910 614 |
Germany | 0800 181 2948 |
Greece | 800 4414 5939 |
Hong Kong | 800 900 876 |
Hungary | 06800 141 43 |
Iceland | 800 8433 |
India | 0008004402279 |
Ireland | 1800 620 420 |
Israel | 180 945 5814 |
Italy | 800 780 134 |
Japan | 0120 09 1406 ; +81 503 615 0105 |
South Korea | 0805970880 |
Malaysia | 1800 80 4529 |
Mexico (Primary) | 018 00 436 0203 |
Mexico (Secondary) | 018 00 123 3319 |
Netherlands | 0800 023 2436 |
New Zealand | 0800 443 527 |
Norway | 800 14096 |
Philippines | 1800 8908 6451 |
Poland | 800 702 493 |
Portugal | 800 880 324 |
Puerto Rico | +1 866 882 8280 |
Russia | Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ |
Serbia | 800190012 |
Singapore | 800 44 111 91 |
Slovakia | 800606770 |
South Africa | 0800 996 167 |
Spain | 900 998986 |
Sweden | 0200 214938 |
Switzerland | 0800 834 854 |
Taiwan | 0080 1044194 |
Thailand | 001 800 442 035 |
UK | 0800 036 9540 |
USA (Primary) | + 1 866 843 1953 |
USA (Secondary) | + 1 877 652 9403 |
USA (Fax) | +1 866 546 9526 |
International Fax | +(44) 1189243708 |
If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).
To receive support assistance, please open a Support Request (SR) using the Life Sciences Support Cloud portal available at hsgbu.custhelp.com. For Japanese language support, please use: hsgbu-jp.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818. Please note, this not a toll-free number, and calls from outside the UK will be charged at international rates.
Country | Toll Free Number |
---|---|
Argentina | 0 800 666 1657 |
Australia | 1800 143 695 |
Austria | 0800 293 245 |
Belgium | 0800 77926 |
Canada (English) | +1 877 653 8582 |
Canada (French) | +1 877 658 3157 |
Chile | 1 230 0206 142 |
China | 861061065025.00 |
China (China Unicom/Netcom Lines) | 10800 744 0594 |
China (China Telecom Lines) | 10800 440 0576 |
Czech Republic | 800 142 562 |
Denmark | 8088 3155 |
Finland | 0800 116909 |
France | 0800 910 614 |
Germany | 0800 181 2948 |
Greece | 800 4414 5939 |
Guatemala | +44 207 131 2818 (Please note this not a toll free number for Guatemala and calls will be charged as per international rates) |
Hong Kong | 800 900 876 |
Hungary | 06800 141 43 |
Iceland | 800 8433 |
India | 8004402279 |
Ireland | 1800 620 420 |
Israel | 180 945 5814 |
Italy | 800 780 134 |
Japan | 0120 09 1406 ; +81 503 615 0105 |
South Korea | 805970880 |
Malaysia | 1800 80 4529 |
Mexico (Primary) | 018 00 436 0203 |
Mexico (Secondary) | 018 00 123 3319 |
Netherlands | 0800 023 2436 |
New Zealand | 0800 443 527 |
Norway | 800 14096 |
Philippines | 1800 8908 6451 |
Poland | 800 702 493 |
Portugal | 800 880 324 |
Puerto Rico | +1 866 882 8280 |
Russia | Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ |
Serbia | 800190012 |
Singapore | 800 44 111 91 |
Slovakia | 800606770 |
South Africa | 0800 996 167 |
Spain | 900 998986 |
Sweden | 0200 214938 |
Switzerland | 0800 834 854 |
Taiwan | 0080 1044194 |
Thailand | 001 800 442 035 |
UK | 0800 036 9540 |
USA (Primary) | + 1 866 843 1953 |
USA (Secondary) | + 1 877 652 9403 |
If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialing it).
Alternatively please email your request at: LabPasSupport_ww@oracle.com
Please remember to include your details (Sponsor Company and URL of your application) in your email.
Country | Toll Free Number |
---|---|
USA | 877-571-3839 |
France | 0805 540 229 |
Germany | 0800 664 8861 |
United Kingdom | 0800 141 2053 |
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance for mHealth, please open a service request (SR) using the Oracle Life Sciences Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
USA | +1 877-300-4595 |
If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818 (please note that this is an international number and you will be charged if calling from outside the UK).
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance for Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto), please open a service request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Japan | 0120 09 1406 |
USA | +1 877-300-4595 |
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance for Life Sciences CTMS Cloud Service, please open a service request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Japan | 0120 09 1406 |
USA | +1 877-300-4595 |
If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818 (please note that this is an international number and you will be charged if calling from outside the UK).
To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com/.
For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Local Number |
---|---|
United States | +1 855 516 3376 |
Japan | 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PM |
China | +86 106 106 5023 |
Korea | +82 221 947 543 |
For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com/.
For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Local Number |
---|---|
United States | +1 855 516 3376 |
Japan | 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PM |
China | +86 106 106 5023 |
Korea | +82 221 947 543 |
For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To receive support assistance please open a service request (SR) using Life Sciences Support Cloud. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Local Number |
---|---|
United States | +1 855 516 3376 |
Japan | 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PM |
China | +86 106 106 5023 |
Korea | +82 221 947 543 |
To receive support assistance please open a Service Request (SR) using the Oracle Health for US Government Customer portal available at https://gbu-usgov.custhelp.com.
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/.
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/.
Designated users may also use the chat option within the Health Management System application. Check with your local system administrator for details.
Oracle Healthcare Notifications is an optional service with Oracle Health solutions providing SMS message notifications. Currently used by Health Management System (HMS) to send appointment details and vaccination dose reminders.
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. SR should be logged under the Oracle Health solutions using the Healthcare Notifications service e.g. Health Management System (HMS).
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
For assistance on any Oracle products not covered in the above sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/
To call Support please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
For complete details on Oracle Lifetime Support (PDF) for Applications Unlimited product