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Information about you may in some cases directly identify you, while in other cases it may only indirectly identify you. Personal information that is collected offline and that can directly identify you may include, for example:
Personal information that is collected online and that may indirectly identify you may include, for example:
We may associate personal information about you with interest segments or profiles as part of the provision of Oracle Marketing & Data Cloud services to our customers and partners:
We use personal information for the following commercial purposes:
We use personal information for the following business purposes:
These purposes are described below in further detail.
We process personal information about you for marketing purposes to help enable Oracle Marketing & Data Cloud customers and partners to advertise products and services to you via online and offline marketing activities based on your interests. “Marketing purposes” means the processing of offline and online personal information, as defined in Section 4,: (i) to solicit or induce a purchase, rental, lease, or exchange of products or services directly to consumers or businesses via offline and online advertising campaigns; (ii) to develop market research or market surveys or to provide verification services to marketers; (iii) to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners and society at large; or (iv) ) to encourage safe practices and trends and the provision of factual information, including, by way of example, providing product or automotive recall notices.
More specifically, Oracle can process information about you:
Oracle may process both offline and online information about you, including information from publicly available sources or third party data providers.
Our online Oracle Marketing & Data Cloud branded data partners are listed in our catalogue, which includes a comprehensive list of our current EU/EEA data suppliers. Please note that some of these partners only provide information about individuals in specific regions.
We rely on your consent for the purpose of enabling Oracle Marketing & Data Cloud customers and partners to market products and services to you, including measurement and analytics on campaign performance, personalization, modelling, onboarding, and linkage (see Section 5 above for additional details on these purposes). Your consent is obtained on behalf of Oracle and its Oracle Marketing & Data Cloud customers and partners by our third party data providers.
You have the right to withdraw your consent to this purpose at any time. Please refer to Section 13 below for more details on how to opt out of interest-based data processing based on your consent.
In addition, we may process some information about you as may be necessary based on our legitimate interest to maintain the security of our sites, networks, and systems, and to comply with applicable laws and regulations, such as to process an opt-out request.
Oracle maintains information about you for the following retention periods:
Sharing within Oracle
As a global organization, information about you can be shared globally throughout Oracle’s worldwide organization for a business purpose. See a list of Oracle entities. Please select a region and country to view the registered address and contact details of the Oracle entity or entities located in each country.
Oracle employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Sharing with or selling with third parties
We may share personal information with or sell personal information to the following third parties for a commercial purpose:
We may share personal information with the following third parties for a business purpose:
Oracle is a global corporation with operations in over 80 countries and personal information is processed globally as necessary in accordance with this policy. If personal information is transferred to an Oracle recipient in a country that does not provide an adequate level of protection for personal information, Oracle will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or other adequate transfer mechanism as required under relevant data protection laws.
Oracle has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Oracle and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in Section 5 above.
Pixel Tags (also called web beacons or clear GIFs) are invisible 1 x 1 pixels that are placed on webpages that use this technology for marketing and measurement purposes. When you access these webpages, pixel tags generate a generic notice of the visit. Pixel tags can be used with cookies or alone. When used with cookies, pixel tags can track activity on a site by a particular device and provide relevant online advertising to you. When you turn off cookies or have opted out of cookies, pixel tags simply detect a unique website visit and how you interacted with the advertising but do not track an individual to provide relevant online advertising.
You can opt out of cookies using the opt-out tools in the next section.
Pursuant to the E.U. General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws and regulations, individuals in certain jurisdictions may have data subject rights enabling them to opt-out of third party sharing or selling, delete or remove, or request to access and receive a copy of their personal information in Oracle’s possession or for which Oracle is otherwise responsible.
Opt-out and object to our use of information about you
Oracle offers multiple ways for you to opt out of third party sharing or selling and object to our use of information about you:
Please note that if you opt out using any of the first three opt out tools, you may still temporarily see interest-based advertising from Oracle Marketing & Data Clouds customers due to advertising campaigns from those customers already underway. However, you will be opted-out of all future advertising campaigns from customers that use the Oracle Marketing & Data Clouds.
Also note that the first three opt out tools are currently cookie-based and prevent Oracle from using, sharing or selling your personal information for interest-based advertising on the browser on which they are installed. As a result, these opt out tools will only function if your browser is set to accept third-party cookies and may not function where cookies are sometimes automatically disabled or removed (e.g., certain mobile devices and operating systems). If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt out again. Oracle does not use persistent, unique identifiers to revive a previously opted-out profile or deleted cookie.
If you want to opt you out of Oracle’s use of information about you for Oracle Data Cloud services, but do not want to receive third-party cookies, you can also change your browser settings on your computer or other device you are using to connect to the internet. Most browsers also provide functionality that lets you opt out of all advertising cookies, including Oracle cookies.
Delete information about you
You can erase or delete all online information about you by opting out of Oracle Data Cloud services using the Oracle Data Cloud opt-out tool above.
If you would like to submit a request to have offline information about you, if any, erased or deleted, you can use this form.
Access information about you
In order to exercise your right to access your online information stored in the Oracle Marketing & Data Cloud, you can use the Oracle Data Cloud Registry (‘Registry’) to view the online segments Oracle has associated with your device. By accessing this Registry, you can view the types of third-party interest segments that are shared with or sold to Oracle Data Cloud customers. Please note that the interest segments you see within the Registry is information from the profile associated with the specific browser, computer or device that you are using to visit the Registry. You may see different segments when viewing the Registry from a different browser, computer or device. For a complete picture of the segments associated with all of your browsers and devices, we therefore recommend using these different browsers and devices when accessing the Registry.
To request access to your offline information, please visit the Oracle Data Cloud access site, available at https://datacloudoptout.oracle.com/request-your-data. While the majority of offline access requests can be handled quickly, complex requests may take more research and time. In such cases, you will be contacted regarding the nature of the request and appropriate next steps within 45 days from the date of receipt of your request. Upon visiting the Oracle Data Cloud access site, you will be asked to verify your identity to submit your request. If you cannot verify your request via the online portal, you can submit a written request via postal mail to the Oracle Global Data Protection Officer at the address below with a copy of a government-issued ID or other proof of identity for verification purposes. We cannot provide access to offline data unless Oracle can verify the identity of the individual making the request. The Oracle Data Cloud only processes offline data on residents within the United States.
We cannot provide offline first-party information that is collected and maintained by our customers. If you have questions in regards to first-party information, Oracle recommends that you contact directly the company that collected it from you.
Oracle does not create any online interest segments that reflect personal information that we consider sensitive. We also have operational procedures in our platform designed to prevent our partners and customers from using personal information provided to them by Oracle to create interest segments that we consider sensitive. While the types of personal information considered sensitive may vary among consumers and applicable law, we treat the following types of personal information as sensitive:
In addition, Oracle prohibits all segments in the EU/EEA, Switzerland and the UK that fall into any of the following categories: health/biometric/genetic, sex life or sexual orientation, race or ethnicity, religious /philosophical beliefs, political affiliations and opinions, any information related to children under sixteen, criminal offenses or convictions, or membership in a union. Similar or additional restrictions may apply in other regions.
We do not allow Oracle Marketing & Data Cloud customers or partners to use data provided to them by Oracle to make decisions related to an individual’s eligibility for employment, credit, healthcare, or insurance purposes or to make decisions solely by automatic means where the decision has a significant effect on the individual, or in any way that may or does discriminate against any person or promote bigotry, racism or harm. For these purposes Oracle considers harm to be inclusive of the use of data provided by Oracle to target vulnerable individuals or groups with fraudulent or deceptive marketing campaigns.
As noted above, Oracle Data Cloud does not created interest segments that reflect sensitive medical conditions. For a list of Oracle Data Cloud's non-sensitive health and wellness segments, please see this link (PDF).
We do not intentionally collect or share personal information of children under 16 years of age. Further, we prohibit our Oracle Data Cloud partners from providing Oracle with personal information from sites directed to children under the age of 16 or from consumers whose age these companies know to be under the age of 16.
Oracle is a member of, and adheres to, the self-regulatory principles of the following industry organizations:
As a member of these organizations, Oracle works with industry-leading companies to address important privacy and consumer protection issues in offline direct marketing and online advertising.
The NAI has created a compliance program that incorporates attestation reviews, a consumer complaint process, sanctions and annual reporting to help ensure that member companies keep their promises to you and abide by the NAI’s Self-Regulatory Code of Conduct.
If you are a California resident, you may request that we:
We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request on behalf of a Californian resident, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a Californian resident.
If you are a California resident, you may obtain information about exercising your rights, as described above, by contacting us at 1-800-633-0748. For information on the CCPA requests Oracle received, complied with, or denied for the previous calendar year, please visit Oracle’s Annual Consumer Privacy Reporting page, available here.
Written inquiries to the Data Protection Officer may be addressed to:
Global Data Protection Officer
233 South Wacker Drive
Chicago, IL 60606
If you have an unresolved privacy or data use concern that you believe we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. You also have the right to file a complaint with a competent data protection authority if you are a resident of a European Union member state.
Oracle’s corporate headquarters are located at:
2300 Oracle Way
Austin, TX 78741