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Services & Support

Rely on Modern Marketing Expertise for Digital Marketing Success

Welcome to Services & Support

From account managers to technology gurus to marketing experts, our industry-leading team is here to power your success. Our team works with you to ensure your campaigns are executed quickly and delivered error-free.

marketing - ideal - customers

Creating Ideal Customers

Personalize every experience to increase engagement, advocacy, and revenue.



Better Results Faster

Oracle Marketing Cloud Digital Services accelerates your Modern Marketing success with a variety of comprehensive services. Choose from strategy, analytics, implementation, and technical support to creative, campaign, and training services.

Aligned to Your Objectives
Our Modern Marketing experts provide the services you need aligned to your objectives. From completely managing your cross-channel marketing solution and collaborating with creative experts to just running a discrete process or integration, we take care of the details so you can concentrate on the big picture.


Need Support?

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Expert Guidance

My Oracle Support
My Oracle Support is Oracle's one-stop online technical support portal. Search the knowledge base, log or track service requests, sign up for alerts, view product health recommendations, download product updates or patches, and much, much more.
Oracle Cloud Support
Every Oracle Marketing Cloud customer has access to Oracle Cloud Support, which includes:
  • Coverage by phone or online, 24 hours/day, 7 days/week.
  • Ongoing monitoring of the application.
  • A response to Severity 1 issues within 1 hour.
  • Help with application updates and upgrades.
For more information about severity levels and resolution times, see Oracle Software as a Service Support Policies under Technical Support Policies.