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Oracle CX Commerce
Increase customer engagement by leveraging buyer signals. Quickly boost online sales with Oracle CX Commerce (part of Oracle Cloud CX) and create innovative brand experiences designed to meet the unique demands of your business.
The Future of CX with Larry Ellison
Watch the Cloud CX Virtual Summit replays and hear Oracle CTO and Chairman Larry Ellison talk about how companies are re-engineering marketing, sales, and service to make every customer interaction matter.
Learn why Oracle CX Commerce is an 11-time leader in the Gartner Magic Quadrant for Digital Commerce.
Why choose Oracle CX Commerce?
Simplify complex systems
Increase speed to market by connecting back-office data, workflows, and policies with your online ecommerce experience. Bring even the most complex product and selling processes online.
See the 5 compelling cases of unified commerce (PDF)
Build buyer-specific experiences
Utilize customer data to deliver the right content and products effectively and create personalized buying experiences across all channels.
The three goals of digital commerce (PDF)
Innovate quickly and evolve your ecommerce platform
Position your business to address today’s digital commerce challenges and prepare for tomorrow’s opportunities with an open and scalable platform that takes an API-first approach.
See what’s in Oracle CX Commerce (PDF)
Explore Oracle CX Commerce
Connect self-service experiences
Deliver complete, self-service commerce experiences through any channel while meeting the complexities of B2B sales, integrations, and business models to scale online revenue quickly, in a cost-effective manner.
Features
- Unified commerce, CPQ, subscriptions
- Embedded content
- Personalized buyer interactions
- Powerful insights
- Customer-specific catalogs and pricing
- Account and contact management
- Delegated administration
- Account hierarchies
- Recurring orders
- Approval workflows
- Custom payments
- CX and ERP integrations
Control cross-channel customization
Innovate quickly and deliver personalized, connected experiences with CX Commerce. This complete SaaS solution gives you more control to drive customer engagement, sales, and loyalty across all channels.
Features
- Business-user experience management
- Catalog and inventory management
- Search and guided navigation
- Mobile-first
- Native A/B testing
- Multisite, multibusiness model
- Intelligent personalization and merchandising
- API-first, headless
- Unified commerce and content
- Unified direct and wholesale sales
- Increased IT agility
- Intelligence and insights
Easily configure, price, and quote
Get a flexible and scalable pricing and quoting solution. Oracle CPQ is built to support companies that sell all varieties of products and services across direct, indirect, and ecommerce sales channels.
Features
- Self-service ordering
- Intuitive configuration
- Multitier pricing
- Error-free quotes
- Improved margin control
- Dynamic approval workflows
- Professional quotes and proposals
- Subscription ordering
- Flexible, scalable, enterprise-ready
Drive continuous growth through subscriptions
Integrate front- and back-office process with Oracle Subscription, a modern subscription platform embedded across Oracle CX and ERP. Power recurring relationships and drive continuous growth through subscription revenue models.
Features
- Automatic billing and payments
- Fixed and recurring orders
- Support for various pricing models
- Flexible revenue recognition
- AI-driven analytics
- Comprehensive renewal capabilities
- Subscription-based quotes and orders
- Coverage services management
- Warranties
Dynamically control your content
Create, review, manage, and author all types of digital assets within Oracle CX Content's Universal Asset Hub. Easily publish images, videos, articles, and more to any channel.
Features
- Universal Asset Hub
- Content augmented with AI and machine learning
- Content collaboration and workflow
- API-first omnichannel delivery
- Taxonomy-driven content personalization
- Smart authoring
- Digital asset management
- Machine-driven tagging
- Content recommendations
- Video streaming
- Enterprise integration with CX apps
Unify customer intelligence
Bring together demographic, transactional, and behavioral customer data to deliver more personalized engagement across the entire customer journey.
Features
- Unified customer profile
- Real-time personalization
- Ad channel activation
- Real-time CX
- Identity resolution
- Configuration data models
- Built-in AI
- Martech integration
- Data enrichment
- Actionable customer analytics
Oracle CX Commerce customer successes
Learn how companies are exceeding their goals with the flexibility of Oracle CX Commerce.
Construction Specialties moved to Oracle Cloud to manage the entire lifecycle of their customers’ orders.
5 Ways Oracle CX Commerce Enables Business Flexibility
Jeri Kelley, Director, Product Strategy, Oracle CX CommerceThere has been an unprecedented surge in online traffic. B2B buyers are adjusting to this digital shift by keeping their businesses moving and supporting their customers’ experience. CX Commerce helps them sell more while increasing revenue.
Read the complete postIncrease business value with CX Commerce
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Experience ecommerce flexibility
Run a variety of business models across B2B and B2C, deploy unified or headless architecture, and integrate with any system.
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Unify your business
Connect, consolidate, and customize everything for your business all in one Saas-based platform.
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Control the customer experience
Design your ideal customer experience using drag-and-drop management UI, open APIs, and scalable architecture.
CommerceNext report: How leading brands are investing in digital (PDF)
Resources
CX Commerce release readiness
Get up to speed on the latest Oracle CX Commerce release and ensure that your upgrade is a success. Review the latest features including capability overviews, business benefits, setup considerations, and usage tips.
2020 Guide to Digital Commerce
Ecommerce success requires creativity, innovation, and nimble commerce cloud solution, as well as desirable products and exemplary customer service (CX). To claim the largest share of this growing market, you need holistic approach—one that starts and ends with the customer.
Learning resources
Develop your CX Commerce skills
Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.
Learning resources
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community—designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Additional information
Cloud Marketplace
Power innovation with partner applications and services available through the Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.
Get started
Request a demo
See what Oracle Commerce can do for you.
Take a tour
Explore Commerce and other Cloud CX applications on your own.
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Contact sales
Talk to a team member about Oracle Commerce.