Inspire front-desk agents to elevate the guest experience at check-in
Oracle’s Nor1 CheckIn Merchandising creates compelling upsell offers for room and non-room inventory for every hotel guest, regardless of booking channel or availability of contact data. Agents can view dynamically priced offers in real time, allowing hotels to maximize revenue growth.
Add value, not time, to the check-in process
- Present offers to agents based on real-time availability of inventory
- View concise descriptions of room, attribute, product, or service offer – including pricing – with just one click
- Indicate guest acceptance of offer with one additional click
- Complete check-in process in fully integrated OPERA PMS
- Eliminate paper lists and spreadsheets, and time-wasting tasks such as looking up available rooms and chasing management approval
Benefits of CheckIn Merchandising
Delight guests
Demonstrate that you know what they want by producing relevant, engaging offers using machine-learning technology
Bolster staff confidence
Allow front-desk agents to confidently make offers, knowing they’ll make guest stays special
Drive upselling with AI
Let Nor1’s PRiME select, price, and present offers while you focus on revenue-growing strategies
Empower your agents to create exceptional service
With one click and an intuitive, easy-to-use interface, hotel staff can see what offers are relevant and available for each guest. Staff can provide seamless and meaningful experiences without manual awkward processes for an interaction that is satisfying to both guests and staff.
The power of applied artificial intelligence
Like all Nor1 products, CheckIn Merchandising uses machine-learning technology to present offers with the highest probably of conversion. Our business-intelligence tool is built into the application, enabling management to understand revenue performance by offer and by agent with full transparency into the data.
Ongoing training and coaching
Hotel staff and management have full access to Nor1’s online, on-demand training portal. And it’s completely free. Keep all appropriate staff, regardless of position, trained and updated, and bring new staff onboard during their first shift.