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Oracle WebCenter Portal: Services

Oracle WebCenter Portal: Services

Services in Oracle WebCenter Portal provides a comprehensive set of standards-based components that enrich existing portals and Web sites with the industry's most complete and open set of Enterprise 2.0 capabilities. These social computing services include wikis, blogs, online awareness and communications, content collaboration and social networks. Services in Oracle WebCenter Portal works with all Oracle portal offerings, enabling organizations to enhance their existing enterprise portals and Web sites, and empowering users with Enterprise 2.0 services that work with their existing information systems.

All services in WebCenter Portal have a complete set of ready-to-use task flows or portlets to speed their adoption, making developers and end users immediately productive. For example, the Documents service is exposed through the Document Explorer task flow, the Document List Viewer task flow, and the Recent Documents task flow. You can add any of these task flows to an application or portal when you are building it, and users can add these service task flows to a deployed application or portal with Oracle Composer.

These services include:

  • Announcements: Offers an effective group communication mechanism for important information around activities, events, processes, and overall updates.
  • Discussions: Enables community discussions on a set of topics, facilitates quick resolution of issues, and provides a searchable knowledge base. In addition, there are many different Task Flows or portlets for hot topics, favorite or watched topics, and more recently updated topics. The Discussions service is delivered with a comprehensive backend discussion server that handles many advanced features, such as profanity filters, e-mail/mailing list integration, and post and poster banning.
  • Blog (Web log): Provides the means for an individual or a community to share personal insights with online audiences. This service supports two types of blogs: personal blogs for individual users, and community blogs that enable members to share their views on a particular topic.
  • Instant Messaging and Presence: Enables users to see who in their community is online and provides instant access to interaction options, such as sending an instant message, writing an e-mail, and displaying a peer's profile. There is also a task flow or portlet that displays the user's list of buddies. The Presence service also is available as a tag that can be added to any page to quickly "activate" any username on the screen. It works directly with Oracle WebCenter Real-Time Collaboration and other SIP-based platforms like Microsoft Office Communications Server.
  • Wiki: Provides a means of working simultaneously on documents and sharing ideas, either in the context of communities or as individuals. Use wiki syntax directly, or edit wiki pages as you would with any word processor. All changes and versions are tracked.
  • Documents: Enables users to display and manage their documents and files in a content repository. The Document Library Task Flow or portlet surfaces many features of the underlying repository including versioning of content items, tagging items, checking items in and out, linking content to other services, and connecting with the author of the document directly. The Document Library service leverages JCR and third-party adapters to connect to different backend repositories. As part of Oracle WebCenter Portal 11gR1, an embedded use of Oracle WebCenter Content's document management is included and is delivered as part of the integrated install of Oracle WebCenter Portal.
  • Events: Provides group calendars to enable users to schedule meetings, appointments, and any other type of team event. Additionally, a dedicated Events page is available to every Space where the moderator has enabled the Events service.
  • Links: Provides an easy way for users to share their knowledge with others. Often, there are many tasks that require users to remember the relationship between different items. For example, an employee might have to remember where to file their expense reports and where the document describing the accounting rules for expense reports is stored. Using Links, users can connect items together. In this way, they do not have to rely on memory. Just as important, new users receive the benefit of their work, thus saving significant amounts of time. Developers can add the Links service to any application or portal as a backend service.
  • Lists: Provides a means for users to create and manage all types of lists. This is an extremely powerful capability for keeping track of meeting action items, open issues, new product or project ideas, project status, and more. Lists support specific types of data, including a person, string, number, Boolean, and datetime.
  • Tags: Provides a way for users to mark items so that they can find them quickly when required. Additionally, tagging enables users to find items based on their own labels instead of a corporate taxonomy. Since tags are directly integrated with Searching, users can immediately find what they need using personally relevant search terms. The Tags service includes Task Flows or portlets for creating and maintaining a tag, deciding if the tag is shared or private, favorite tags, tags used by others, and a Tag Cloud view.
  • Activity Graphs: Enables tracking of any kind of activity that the user performs in order to influence results and recommendations from other services. For example, most Social Computing sites today provides a means for users to post their own information about their personal activities, accomplishments, thoughts, and friends. However, when used in a business context the work that a user does (posting documents, resolving customer escalations, wining a sales bid, developing a new product or service, etc.) must influence the user's expertise as seen by other users. The Activity Graphs service provides an extensible engine to log, track, analyze, and recommend a user's items and actions that the person might find helpful. For example, if you wanted to resolve a specific customer complaint, then you would like to find another person in the organization who has dealt with a similar problem. The Activity Graphs services allows for these experts to be identified and surfaced to any user's network.
  • People Connections: Enables users to quickly assemble their business networks. The People Connections service includes Task Flows or portlets that show off a user's profile, visualize the user's connections list or network, display all the invitations pending and accepted from others, deliver a whiteboard (often called a "wall") to project out relevant information about one's role or self, and provide a means to monitor and manage received and given kudos. As part of the Activity Graphs service, the People Connections service provides a view of these activity streams and includes filters for the user to determine the type of activities that are of interest.
  • Analytics: Enables users to create usage reports for any custom application or portal. Use Analytics to determine the most important pages of the deployed application or portal, the most used content items, the most active Spaces, and the number of users visiting these different sites and services. Analytics additionally provides recommendations to make the Activity Graph service even more valuable.Analytics delivers the type of information business users require to determine how they allocate their resources to enhance and improve the most important areas of the site.
  • Pagelet Producer: Enables the creation of mashable components that you can surface through the Oracle Business Dictionary or Resource Catalog. The Pagelet Producer is a mashup engine that provides a light proxy and security management system that facilitates users adding portlets as UI widgets or gadgets to any page or site and on any platform, integrating external content into any portal, and enabling mashups from just about any source.
  • Mail: Exposes e-mails from any IMAP-compliant mail server and enables users to perform basic e-mail interactions, such as view, read, create, and delete messages, send attachments, and reply to or forward an existing e-mail. Often, emails contain a list of people working together to resolve an open issue or complete a project. A user can create a Space that leverages the message's list of recipients for its membership. In this way, users focus on the task at hand and not on how they create an area to manage the task.
  • Worklist: Surfaces business processes in the context of the current business scenario and enables users to view and take action on all tasks and notifications from a central place.
  • Recent Activities: Enables users to quickly view the most recent documents, discussions, announcements, feeds, and other actions happening in Spaces of which they are a member. In one location, users can get an aggregated view of items they want to review and work to improve.
  • RSS (Really Simple Syndication): Exposes the content of many different Web sites in a news feed viewer and provides an RSS feed for others to consume as well. It provides a quick way of publishing internal information out and consuming external information from many sources to get an aggregated view of what is occurring around the task, process, or activity that is being tracked.
  • Search: Assists users with locating data, documents, experts, and information that are stored anywhere within the enterprise. Oracle Secure Enterprise Search (SES) is integrated with this service.