Modern Customer Experience

Modern Customer Experience

For marketing, commerce, sales, and service professionals

Technology has completely transformed customers and our relationships with them. It’s more important than ever to work together, using our knowledge and passion to elevate customer experiences. United, we have the power to deliver the stuff of legends.

Get two passes for the price of one through October 21.

Master Your Craft

Join peers in these timely, topical tracks. Get tailored insights and takeaways from experts within your CX focus area.

Learn from These Visionary Voices

Last year’s lineup of CX legends included

Mick Ebeling

Mick Ebeling

Chief Executive Officer and Founder, Not Impossible Labs

A recipient of the Muhammad Ali Humanitarian of the Year Award and listed as one of the most influential creative people by The Creativity 50's, Mick Ebeling has sparked a movement of pragmatic, inspirational innovation. As a career producer and filmmaker and now founder and CEO of Not Impossible, Ebeling harvests the power of technology and story to change the world.

Ebeling founded Not Impossible, a multiple award-winning social innovation lab and production company, on the premise that nothing is impossible. His mantra of "commit, then figure it out" allows him to convene a disparate team of hackers, doers, makers and thinkers to create devices that better the world by bringing accessibility for all. This unconventional approach brought to life highly acclaimed initiatives—the EyeWriter, Project Daniel, Don’s Voice and most recently Music Not Impossible—that brought the ability to draw back to a paraplegic street artist, 3D-printed arms to Sudanese amputees and "voice" to an ALS patient who hadn’t spoken in 15 years.

Working with a wide array of Fortune 500 companies, Ebeling not only pushes the bar on innovation, he also shares the emotionally resonating story of doing so. These narratives of overcoming seemingly impossible odds have inspired people across the world to do the same.

Named one of Wired's "Agents of Change," a two-time SXSW innovation of the year award winner, and recipient of every major creative and advertising award, Ebeling is on a mission to provide "Technology for the Sake of Humanity. By tapping into a community of passionate and talented engineers, makers, idea generators and storytellers, Ebeling is making the inconceivable, the unbelievable and the impossible Not Impossible.

Ann Handley

Ann Handley

WSJ Bestselling Author, Digital Marketing Pioneer

Ann Handley inspires and instructs businesses how to create ridiculously good marketing that delivers real-world results. IBM named her one of 7 people changing modern marketing. Ann is a Wall Street Journal best-selling author of two books, including Everybody Writes and Content Rules. She is the Chief Content Officer of MarketingProfs, a LinkedIn Influencer, and an E.B. White superfan. Ann lives in Boston, where she works out of her backyard Tiny House.

Andrew Sinclair

Andrew Sinclair

Corporate Vice President and General Manager, Software Enterprise, Motorola Solutions

Andrew Sinclair is responsible for revenue and growth of the business as Motorola Solutions transforms to a cloud software, services, and devices company. His team is dedicated to delivering innovation through our software products and services to enable customers to work more efficiently and effectively to make lives better and save lives.

Since joining Motorola Solutions in 2017, Andrew has formed the Software Business focusing on applications to serve in the areas of Emergency Call Handling, Unified Communications, Command & Control, Records & Evidence, Enterprise Security, Software Deployment, and Go-To-Market.

He earned his bachelor's degree from Staffordshire University in the UK. Andrew has over 18 years of experience making real-time collaboration and communication tools at Skype and Microsoft. Prior to joining Motorola, Andrew was General Manager of Skype, Skype for Business, and Microsoft Teams at Microsoft.

Jennifer Storms

Jennifer Storms

Chief Marketing Officer and Executive Vice President, Content Strategy, NBC Sports Group

Jennifer "Jenny" Storms is responsible for all marketing strategy, research, insights, and consumer engagement plans for NBC Sports Group assets, which include NBC Sports, NBC Olympics, NBCSN, Golf Channel, Olympic Channel: Home of Team USA, NBC Sports Regional Networks, NBC Sports Radio, and NBC Sports Digital; and two transactional sports businesses, GolfNow, and SportsEngine.

Earlier this year, Jenny led NBC Sports Group's comprehensive Super Bowl LII and 2018 Olympic Winter Games consumer engagement plan, where more than 233 million Americans tuned in to the networks of NBCUniversal.

Previously, Jenny held senior marketing positions at PepsiCo, Inc., Gatorade, and Turner Broadcasting System / Turner Sports in Atlanta. She began her career at the United States Olympic Committee (USOC).

For three consecutive years, Storms was named to SportsBusiness Journal's "Forty Under 40" list, earning her an induction into the award's Hall of Fame, among other industry honors.

Experience One of the Best Events in CX

  • Hear analyst perspectives on the future of CX, so you can better prepare for what’s coming next.
  • Be inspired by CX experts and practitioners who are pushing past the limits of traditional customer experiences.
  • Connect one-on-one with your peers to discuss best practices, lessons learned, and roadmaps to results.
  • Spotlight your successes in marketing, sales, commerce, and service and get recognized by your community.
  • Receive tactical tips and powerful anecdotes that will refresh your mind and inspire your team.
  • See for yourself why Modern Customer Experience was named “Best Overall User Conference” by independent analysts Brent Leary and Paul Greenberg.

Participate in the 14th Annual Markie Awards

The Markie Awards honor standout customer experiences from across marketing, commerce, sales, and service. Discover the most prestigious awards program in the industry and sign up to be alerted when the call for submissions opens.

Join Fellow Legends in the Hero Hub

The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more.

Robert Kleinschmidt

“I always walk away with some fantastic ideas and solutions at an event surrounded by people passionate about CX.”

—Robert Kleinschmidt, Senior Vice President, AirBorn, Inc.

Answer the Call for Ideas

Your peers in marketing, commerce, sales, and service are eager to hear your story and learn from your triumphs and challenges. Describe how you are outperforming the competition with intelligence and exceeding customer expectations. There are many opportunities to get involved: present solo, join a panel, or lead a discussion in a breakout session. If accepted, you earn a free conference pass and join the legendary speaker lineup for 2020.

Deadline: October 25, 2019

Review content from last year’s event.

See Favorite Moments from 2019

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