Modern Customer Experience

For marketing, commerce, sales, and service professionals

Embrace intelligence and innovative technology to elevate the customer experience.

So many ways to become a CX legend.

Master Your Craft

Join peers in these timely, topical tracks. Get tailored insights and takeaways from experts within your CX focus area.

Learn from These Visionary Voices

The 2020 speaker lineup of CX legends includes:

Luvvie Ajayi

Luvvie Ajayi

Award-winning Author, Speaker, and Digital Strategist

Fernando Arriola

Fernando Arriola

Vice President of Fan and Brand Development, Chicago Bears

Jay Baer

Jay Baer

President, Convince & Convert

Safra Catz

Safra Catz

Chief Executive Officer, Oracle

Gerri Martin-Flickinger

Gerri Martin-Flickinger

Executive Vice President and Chief Technology Officer, Starbucks

Paul Greenberg

Paul Greenberg

Founder and Managing Principal, The 56 Group

Shep Hyken

Shep Hyken

Chief Amazement Officer, Shepard Presentations

Matthew Kobe

Matthew Kobe

Vice President of Business Strategy and Analytics, Chicago Bulls

Nelson Kunkel

Nelson Kunkel

Chief Design Officer, Deloitte Digital

Steve Miranda

Steve Miranda

Executive Vice President, Oracle Applications Product Development

John Padgett

John Padgett

Chief Experience & Innovation Officer, Carnival Corporation

David Rubin

David Rubin

Chief Marketing Officer, The New York Times

Rob Tarkoff

Rob Tarkoff

Executive Vice President and General Manager, CX Cloud, Oracle

Experience One of the Best Events in CX

  • Hear analyst perspectives on the future of CX, so you can better prepare for what’s coming next.
  • Be inspired by CX experts and practitioners who are pushing past the limits of traditional customer experiences.
  • Connect one-on-one with your peers to discuss best practices, lessons learned, and roadmaps to results.
  • Spotlight your successes in marketing, sales, commerce, and service and get recognized by your community.
  • Receive tactical tips and powerful anecdotes that will refresh your mind and inspire your team.
  • See for yourself why Modern Customer Experience was named “Best Overall User Conference” by independent analysts Brent Leary and Paul Greenberg.
View the detailed agenda to help you plan your day at the conference.

Tune in Live to Hear Markies Finalists

Markies finalists will be revealed LIVE via Facebook Live on Thursday, February 27 at 2pm PT/5pm ET. There are 16 categories for 2020. Winners will be announced at Modern Customer Experience at the Markies Awards Gala on March 25.

Begin Your Hero Journey

The CX Hero Hub is an online advocacy community for customers to connect, learn, and get recognized. You can network with peers, share your expertise, build your personal brand, and have fun. Explore the Modern Customer Experience online.

Robert Kleinschmidt

“I always walk away with some fantastic ideas and solutions at an event surrounded by people passionate about CX.”

Robert Kleinschmidt, Senior Vice President, AirBorn, Inc.

See Favorite Moments from 2019

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