Master Marketing for the New Customer Journey

Learn how to embrace data and emerging technologies to better understand and engage customers across the new buying journey.

Look up sessions and workshops.

Get the New Rulebook for Marketing Success

  • Find out how to eliminate silos across marketing channels to create frictionless and personalized campaigns.
  • Learn from marketing experts and practitioners who are embracing innovative technologies to engage customers in real time.
  • Connect with your colleagues across CX to discuss best practices and roadmaps to drive results.
  • Learn strategies for creating more consistent and higher-quality customer experiences.
  • Spotlight your most successful campaigns and receive recognition from your community.
  • Forge stronger relationships with peers in finance, HR, and supply chain management to help build truly seamless experiences.

Learn from These Visionary Voices

The 2020 speaker lineup of CX legends includes:

Shane Barker

Shane Barker

Digital Marketing Strategist, Shane Barker Consulting

Matt Heinz

Matt Heinz

President, Heinz Marketing Inc.

John Pavlick

John Pavlick

Vice President of Eloqua Platform Manager, BlackRock

Shashi Seth

Shashi Seth

Senior Vice President, Oracle Marketing Cloud, Oracle

Explore Other Customer Experience Tracks

Neil Tolbert

“I learn how Oracle products are evolving, catch up with the Oracle team who supports us so well, and learn from other marketing leaders.”

Neil Tolbert, Director of Marketing Communications, Mack


Apply to Win a Markie Award

It›s time to spotlight the exhaustive efforts of dreamers and doers across marketing, commerce, sales, and service by submitting your winning entry for the 14th annual Markie Awards. Submissions are open through January 24, 2020.

Join Marketing Legends in the Hero Hub

The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more. Start networking with your marketing peers now.

See Favorite Moments from 2019

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