Automate Service and Unleash the Enthusiasts

Learn how innovative technologies can help automate and personalize service experiences across all channels to predict customer issues.

Look up sessions and workshops.

Go Home with a Blueprint for the Future of Service

  • Raise customer service to a C-level conversation so it becomes a core pillar of business strategy.
  • Balance the human workforce with automation to deliver the best service experiences for customers.
  • Adopt emerging technologies to take advantage of the gig economy in field service.
  • Leverage IoT and artificial intelligence to enable predictive failure and predictive service.
  • Harness and distribute knowledge at scale inside and outside your organization to support digital self-service and contact center models.

Learn from Leaders in Customer Service

See the growing list of speakers.

Marc Grant

Marc Grant

CX Software Engineering Manager, Elsevier

Laurie Simpter

Laurie Simpter

Senior Manager of Customer Relations, Pier 1 Imports

Moritz von Butler

Moritz von Butler

Global Head of Digitalization and Change, Credit Suisse

Jeff Wartgow

Jeff Wartgow

Vice President, Product Management, Oracle

Explore Other Customer Experience Tracks

Traci Scott

“I enjoy the training, product roadmaps, and meeting others who share my passion for leveraging technology and innovation to improve CX.”

Traci Scott, Senior Business Analyst II, Pella Corporation


Apply to Win a Markie Award

It’s time to spotlight the exhaustive efforts of dreamers and doers across marketing, commerce, sales, and service by submitting your winning entry for the 14th annual Markie Awards. Submissions are open through January 24, 2020.

Join Service Legends in the Hero Hub

The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more. Start networking with your service peers now.

See Favorite Moments from 2019

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