Service experiences drive customer loyalty and differentiation in a market brimming with options. At Modern Customer Experience, learn how innovative technologies can help automate and personalize service experiences across all channels and predict customer issues.
Is your customer service team putting the cherry on top of the sundae of your brand image? How are you helping agents anticipate and resolve problems before customers even notice? How are you using automation and intelligence to build an army of product enthusiasts? Are you empowering customers to self-serve? How is data tipping the balance in your ability to provide legendary experiences that customers will return to again and again? How has working with Oracle helped? Tell us your service story at Modern Customer Experience at MBX.
“I enjoy the training, product roadmaps, and meeting others who share my passion for leveraging technology and innovation to improve CX.”
—Traci Scott, Senior Business Analyst II, Pella Corporation
The Markie Awards honor standout customer experiences from across the world of service, including best CX ecosystem, best innovation in service, and best omnichannel experience. Discover the most prestigious awards program in the industry and sign up to be alerted when the call for submissions opens.
The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more. Start networking with your service peers now.