Cheers to Your Experience

2019: A Look Back Is a Look Ahead

Attendees from 37 countries descended on Mandalay Bay March 19–21 to engage with interactive sessions, capture insight from powerful speakers, and test-drive leading-edge solutions from exhibitors—all in just three days. It was a non-stop whirlwind of content, networking, and entertainment. But living legends in CX wouldn’t have it any other way. Together, we laid the roadmap for the future of CX. We explored how to build one-to-one marketing experiences from first touch to final follow-up. We dug into strategies to achieve alignment in all stages of the sales funnel. We analyzed how to provide service that’s unforgettable—in a good way. We tested cutting-edge technologies to amplify commerce. And pulled down the barriers between these four pillars to present a united front as we march forward in the Experience Economy.

Missed any highlights? You’re in luck. Catch up with on-demand recordings of the 2019 keynotes. And remember—the Experience Economy never sleeps. Stay in-the-loop with updates when we announce details for Modern Customer Experience 2020 in Las Vegas.