Service Track

Exhibit Experience

 

The Exhibit Experience at Modern Customer Experience will transport attendees along an engaging customer journey from awareness through proactive support. You’ll connect with Oracle experts and partners, and be treated to other engaging experiences like the Inspire Lounge and CX Hero Hub. The Exhibit Experience hours are:

Tuesday, March 19

7:00 p.m.–8:30 p.m.

Wednesday, March 20

9:30 a.m.–5:00 p.m.

Thursday, March 21

9:00 a.m.–1:45 p.m.

Customer journeys are not linear—they could start or end anywhere so you must empower whoever gets to the customer first. At the Exhibit Experience you will learn about the Oracle CX platform and how it connects the customer journey to marketing, service, sales, and commerce.

Mini Theaters

The demo area will host two mini theaters where Oracle speakers and partner luminaries will deliver high-energy 20-minute theater sessions throughout the conference.

Inspire Lounge

In the Inspire Lounge, you’ll be part of stimulating TED Talk-style presentations, interactive Q&A sessions, plus book signings and meet and greets with authors.

Oracle CX Hero Hub

To help you on your quest of creating legendary customer experiences, visit the Oracle CX Hero Hub where you can take a professional headshot, connect with your peers in meet ups, and learn more about the online Oracle CX Hero Hub. The CX Hero Hub is located on Level 3 of the Mandalay Bay South Convention Center. Hours: Tuesday 4:00 p.m.-7:00 p.m., Wednesday 8:30 a.m.-6:00 p.m., and Thursday 8:00 a.m.-3:30 p.m.

Global Startups

Meet the startups who are delivering emerging technology at enterprise scale with Oracle Cloud. Located in the CX Journey section of the Exhibit Experience, startups like Data.World, IDenTV, Macty, OppSource, Sauce, and Snap Tech share how they empower the customer experience with technologies like AI, machine learning, and big data.

Customer Installations

Customer transformation stories come to life with examples from the Kubota Sidekick vehicle and Home Services of America, a subsidiary of Berkshire Hathaway.

Journey Mapping

Visit the Oracle Journey Mapping wall in the center of the Exhibit Experience for a hands-on, strategic discussion focused on chronicling your customers' journey across your entire enterprise. Experts will help evaluate where your company has been, and where it needs to go in real-time.

Customer Success Services

Visit the Customer Success Services area in the center of the exhibit hall to interact with Oracle experts and other cloud customers. You will to learn how Oracle services can help you go beyond running in the cloud, to thriving and maximizing success in the cloud. You will discover new insights that are key to creating great experiences and building lifelong customer relationships. Join of the interactive sessions, see a demo, and take the free modern customer success assessment to determine the maturity level of your cloud strategy.

Ask the Experts

Schedule some quality one-on-one time with a product expert on any issue. Ask the Experts has expanded this year to include product experts from every solution area: Marketing, Service, Sales, and Commerce. Sign up for a timeslot during exhibit hall open hours, starting during the Welcome Reception on Tuesday, March 19 from 7:00 p.m.-8:30 p.m.

Collective Learning

Your retention is optimized with “collective learning” techniques where participants learn together through interactive methods and encouraged social interaction. It uses applied science, research from past conferences, and a collaborative customer-first engagement ideology. These sessions are sometimes audience-led, and are always creative and fun. The Exhibit Experience features two special Collective Learning rooms so sign up early for a Collective Learning session—they fill up fast.

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