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Overhead Door modernizes HR processes with Oracle Cloud

As the first step in its digital transformation, the garage door inventor turned to Oracle Cloud HCM to consolidate and automate its core HR, benefits, payroll, and performance management.

INDUSTRY: Manufacturing
LOCATION: United States

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About the customer

Always innovating

The Overhead Door Corporation opened for business in 1921, shortly after founder C.G. Johnson invented the upward-lifting garage door and the electric garage door opener.

Today, the Lewisville, Texas-based company employs 4,000 people, offering attractive, quiet, and durable garage doors for homes and businesses, along with a variety of accessories. Its online Garage Door Designer interactive software tool lets customers visualize their dream door.

Overhead Door manufactures its products at 16 plants in the US and Mexico.

The Women’s Choice awards program has honored the company’s garage doors as “the most recommended”—based on their beauty and security—every year since 2012

If we're going to maintain our competitive position, we have to be able to operate at the same speed or better than what our customers expect.
Larry Freed, CIO, Overhead Door

Customer Story

A technology transformation

Having acquired its major competitor, Wayne Dalton, Overhead Door faced having to meld two large organizations with different systems and processes. The company then saw the opportunity to embark on a digital transformation, starting with the consolidation and modernization of its HR processes onto Oracle Cloud HCM application suite, says HR Director Sandi Denton.

The company originally considered moving to the on-premise, legacy Oracle E-Business suite, but it instead decided on the cloud, starting with Oracle Cloud HCM Core HR, including manager and employee self-service, Benefits, and Payroll. The company also launched Goals and Performance Management from the beginning, eliminating the need for paper forms and old processes. Given its success with the HR cloud solution, Overhead Door decided to adopt Oracle CX Service at its call center in Lewisville and is deploying Oracle Eloqua to manage its marketing campaigns.

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Oracle Cloud HCM

Oracle CX

The process for onboarding new employees is now 90 percent digitized and, for the most part, everything can be completed before the new hire arrives.

Our acquisitions left us with very cumbersome back office processes. We knew we needed to consolidate to a single platform, and we chose Oracle Cloud.

Kelly Terry, CEO, Overhead Door