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HomeServe Spain and Oracle Cloud get the job done

When insured homes need repairs, HomeServe steps in. Oracle Database and cloud applications guide the process.

INDUSTRY: Construction and Engineering

See how Oracle Autonomous Database can help grow your business.

About the customer

A friendly face

On that inevitable day when the plumbing bursts or the heat goes out, HomeServe Spain’s tradespeople are just a call away.

The Spanish division of a multinational firm, HomeServe Spain has more than 1,200 direct employees and 2,600 autonomous tradespeople, making it the largest provider of home repairs and improvements in Spain.

The company has grown by forging ties with utilities, insurers, property managers, and manufacturers. More importantly, the company delivers unbeatable service.

“We call it Clientology,” says CIO Maribel Monge. That means “we always strive to provide transparency, speed, and listening.” Which is what you need on that day when the plumbing backs up.

In 2019, 9 out of 10 HomeServe customers were satisfied or very satisfied with the service they received.

Simply put, Oracle has given us the agility and scalability that we need to grow.
Maribel Monge, CIO, HomeServe Spain

Customer Story

Clear communication

HomeServe Spain is on the move. The Spanish office of the international home repair and improvement business is acquiring companies, and it’s increasing the number of trusted relationships with insurers, property managers, and skilled tradespeople.

HomeServe Spain wanted to make sure growth didn’t disrupt daily operations—its reputation is built on being responsive and transparent. So HomeServe moved from its on-premise IT system to a multicloud solution with application development on Oracle Java Cloud Service using Oracle Autonomous Transaction Processing to improve performance and lower administrative costs. The company also uses Oracle CPQ Cloud (Configure, Price, Quote) to orchestrate all steps from price quoting to invoicing.

Now, says CIO Maribel Monge, “we can incorporate new functionalities into our into our business in a much simpler way.”

Oracle Cloud portfolio

Oracle Autonomous Database

Oracle Database

By improving its workflow from quote to invoice, HomeServe Spain now gives its leaders more accurate, detailed, forward-looking information on current and projected costs, financial data, and analysis.

We have a culture that's very customer-focused. We promote continuous improvement and fulfillment of our promises throughout every project.

Maribel Monge, CIO, HomeServe Spain