New AI capabilities in Oracle Fusion Cloud CX automate processes, improve insights, and enhance employee productivityOracle CloudWorld, Las Vegas—September 19, 2023
Oracle has added new artificial intelligence (AI) capabilities in Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents grow revenue and deliver exceptional customer experience. The latest AI capabilities liberate marketers, sellers, and service agents from time-consuming and manual tasks by unlocking relevant content, recommendations, and insights with automation and conversational interfaces.
Customers expect a harmonized experience at real-time speed, in every and any context. The challenge for marketers, sellers, and service agents is to leverage the new velocity and vast quantity of data, with the help of AI, to unlock powerful insights that benefit customers and help grow business.
“Pre-trained large language models (LLMs) are changing the way we interact with people, content, and critical knowledge in our enterprises. We can now unlock insights and communicate with clarity like never before," said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX. “With a unique combination of traditional and generative AI, running on Oracle Cloud Infrastructure and embedded in application flows, Oracle Cloud CX enables customer experience professionals to do their jobs with more accuracy and efficiency to ultimately drive more revenue.”
New Oracle Cloud CX capabilities include:
Natively built for the cloud, Oracle Cloud CX connects data across marketing, sales, and service to make every customer interaction matter. To learn more about how Oracle Cloud CX can help businesses improve customer experience and build brand loyalty, please visit: https://www.oracle.com/cx/
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