New Oracle Cloud CX and Zoom integrations to help sales, marketing, and customer service teams make every customer interaction matterRedwood Shores, Calif.—September 29, 2020
Oracle today announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Zoom that will help sales, marketing, and customer service teams seamlessly incorporate video into existing processes and workflows in order to make every customer interaction better.
“We are pleased to be able to work with the Oracle team to help our customers reach and engage their audiences in new and innovative ways,” said Oded Gal, chief product officer, Zoom. “The need for all businesses to rethink customer engagements has accelerated this year and Oracle was the perfect partner for us to work with to integrate video into the customer experience.”
To support the rapid growth in digital selling, marketing, and customer service, Oracle and Zoom are introducing a series of integrations between Zoom’s communications platform and Oracle Cloud CX applications.
“Zoom is increasingly a part of our everyday professional and personal lives and we are proud to work with the Zoom team to help our customers innovate with video and seamlessly incorporate it with their existing sales, marketing, and customer service applications,” said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX and Data Cloud. “Now more than ever, video has become a critical channel for brands to engage customers. This is not a nice to have—it is now table stakes and when fully integrated, video is an incredible tool for brands to deliver memorable experiences.”
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
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