Press Release

Oracle Recognized as a Leader in Configure, Price, Quote by Independent Research Firm

Oracle Fusion Cloud Customer Experience (CX) scores highest in current offering category of CPQ vendor report

Austin, TexasJune 7, 2023
Forrester Wave

Oracle has been recognized as a Leader in The Forrester Wave™: Configure, Price, Quote Solutions, Q2 2023. The report, published by Forrester Research in June 2023, evaluated 14 vendors based on 24 criteria across three categories: current offering, strategy, and market presence. Of the 14 providers recognized, Oracle Fusion Cloud Customer Experience (CX) was one of five Leaders and received the highest score in the current offering category.

According to the Forrester report, “Oracle leads the pack with breadth and depth and works best within its ecosystem. With Oracle’s comprehensive portfolio of cloud offerings under the Oracle Fusion umbrella focused on delivering unmatched enterprise-grade CX, Oracle CPQ is positioned at the center of the modern quote-to-cash [process]. Oracle provides one of the most complete CPQ capabilities that addresses the core and extended use cases. While Oracle CPQ can stand on its own, its strategy is to leverage the tighter integrations and synergy across its CRM, ERP, and B2B commerce platforms.”

“Buyers today expect the same customer experiences whether they buy for work or at home. It sounds simple but most businesses are not equipped with the proper quote-to-cash processes that enable salespeople to be successful,” said Katrina Gosek, vice president, Oracle Cloud CX. “With Oracle CPQ, organizations can streamline quote-to-cash processes to shorten sales cycles and enable sales teams to better communicate, share data, and deliver faster, more personalized service.”

Part of Oracle Fusion Cloud Applications Suite, Oracle Fusion Cloud Customer Experience (CX) connects data across marketing, sales, and service to make every customer interaction matter. Oracle CPQ helps sellers configure the right mix of products or services to quickly create accurate and professional quotes to enable organizations to build brand loyalty and improve customer experience. For more information, go to Oracle.com/cx.

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