Pestana Hotel Group, operator of more than 100 hotels and resorts across Europe, North and South América and Africa, is standardizing its properties on Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS). By having its systems and data connected across all its properties, the Group will be able to better manage its operations and staff to help maximize profitability and deliver exceptional guest experiences.

“When we decided to simplify our operations by moving to the cloud we did our due diligence by reviewing multiple offerings, and after a thorough review Oracle still came out as the clear choice with the best technology,” said Gonçalo Marques Oliveira, executive committee member and CIO for Pestana Hotel Group. “Oracle has been a trusted technology partner for Pestana Hotel Group for more than 17 years. Their cloud expertise and experienced client services team have been essential in making this an essential transition.”

One solution for a global enterprise

With 12,000 rooms across 16 countries, Pestana Hotel Group required a solution that would work in over 108 different hotel and resort locations meeting fiscal, legal, and language requirements. By relying on Oracle’s library of OPERA Digital Learning content and leveraging OPERA Cloud’s intuitive user interface, staff members are able to get up to speed quickly and easily move between properties as needed.

Additionally, MICROS Simphony Cloud POS will be used across the various restaurants, bars, lounges, and pool areas. Access to business insights by individual location, the Group can monitor the popularity of their top or least preferable menu items to make adjustments, better understand peak dining times so they are properly staffed, and better manage inventory to preserve margins and reduce waste.

With OPERA Cloud, Pestana Hotel Group also plans to increase revenue opportunities and boost occupancy as its global footprint expands with flexible rate and inventory control options and advanced reservations functionality. With plans to grow its business, OPERA Cloud can scale with the Group’s business, while still retaining the centralized functionality that helps its properties run more efficiently.

In addition, Pestana plans to leverage the Oracle Hospitality Integration Platform (OHIP) within OPERA Cloud to quickly connect with third-party providers from Oracle’s immense partner network. They will look to integrate new products and services such as centralized billing, reservation, and reporting systems, which will help meet changing guest expectations for a high-value, but relatively low-touch experience. With OHIP, Pestana can quickly ‘plug-in’ the business and consumer friendly services it needs to continually innovate and deliver compelling new offerings to its guests.

“With its move to OPERA Cloud, Pestana has been able to maintain the core business processes that it built around OPERA 5, and then take them to the next level with even better functionality, performance, and scalability,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With simplified IT and an open architecture, Pestana Hotel Group is set up for success for many years to come.”

Find out more about Oracle Hospitality and Food and Beverage solutions.