Red Sea Global Adopts OPERA Cloud Central Across its Hotel Properties in the Middle East
Integrated distribution, sales, service, and loyalty capabilities give Red Sea Global a complete, connected hospitality platform to deliver premier services for guests
Austin, Texas—Jun 25, 2024
Red Sea Global (RSG), the developer behind regenerative tourism destinations The Red Sea and Amaala, has selected Oracle OPERA Cloud Central to gain a comprehensive view of its hotel business. With Oracle, RSG can manage its distribution, sales, service interactions, and loyalty programs from a single user interface and system to better serve its guests.
Founded on the idea of uniting luxury, sustainability, and innovation within breathtaking hospitality destinations, RSG’s premier luxury resorts, Thuwal Private Retreat, Shebara Island, and Desert Rock, are set to become the first resorts in the Kingdom to leverage the OPERA Cloud Central hospitality platform.
“With Oracle’s expertise and support, we now have the technology in place to deliver exceptional guest experiences, responding to the needs of our discerning visitors before they themselves know what they want,” said John Pagano, Group CEO, Red Sea Global. “By investing in bringing these solutions to the Kingdom for the first time, the entire Saudi hospitality industry can benefit from its technological services.”
With the OPERA Central all-in-one platform, RSG can help remove silos and friction across various functional areas of its brand, both at the property and corporate level. Rates and inventory, as well as reservations, groups, and profiles, combined with a unified end-user experience, make information accessible to key stakeholders at all customer touchpoints. Additionally, RSG can see the preferences of its guests, empowering staff to provide personalized upgrade opportunities—such as a premium view or a dining package—based on that customer’s profile.
“Saudi Arabia is one of the most exciting hospitality markets in the world today, and by pioneering a regenerative approach to tourism, Red Sea Global is at the heart of that transformation,” said Alex Alt, executive vice president and general manager, Oracle Hospitality and Retail. “We are investing in bringing our solutions to the Kingdom to bring our customers like RSG a scalable hospitality platform that empowers its guest services staff to provide higher value, hassle-free, personalized experiences.”
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About Red Sea Global
Red Sea Global (RSG - www.redseaglobal.com) is a closed joint-stock company wholly owned by the Public Investment Fund (PIF) of Saudi Arabia. It is a vertically integrated real estate developer with a diverse portfolio across tourism, residential, experiences, infrastructure, transport, healthcare, and services. This includes the luxury regenerative tourism destinations The Red Sea, which began welcoming guests in 2023, and AMAALA, which remains on track to welcome its first guests in 2025. A third destination, Thuwal Private Retreat, will open this year, and RSG has also been entrusted with refurbishment works at Al Wajh Airport, focused on upgrading the existing terminal and infrastructure, and building a new international terminal. RSG is a cornerstone of Saudi Arabia’s ambition to diversify its economy. Across its growing portfolio of destinations, subsidiaries, and businesses, RSG seeks to lead the world towards a more sustainable future, showing how responsible development can uplift communities, drive economies, and enhance the environment.
RSG is the visionary company behind some of the world’s most ambitious development ventures, including luxury regenerative tourism destinations such as The Red Sea and AMAALA.
Across its portfolio, RSG leverages the most innovative concepts, strategies, and technologies to deliver projects that actively enhance the well being of customers, communities, and environments.
About Oracle Hospitality
Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to leverage rich data insights to deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based and mobile-enabled, the OPERA Cloud hospitality platform features open APIs and industry-leading capabilities for property and sales and events management, central solutions for call center, sales, distribution, and loyalty, reporting and analytics, AI-driven upselling technology, and restaurant POS and consumer payments solutions. With these offerings, the world’s largest travel brands to independent property challengers are accelerating innovation, increasing revenue, lowering IT costs, and improving operational efficiency. To learn more, please visit www.oracle.com/hospitality.
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