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Oracle CRM On Demand Automotive Edition is the first cloud-based CRM designed specifically for the automotive industry. Automotive Edition adds key business processes unique to the automotive industry delivering results that provide a faster time to value, less customization, and increased user adoption.
Manufacturers can now extend comprehensive CRM capabilities such as dealer service, vehicle service support, and multichannel selling throughout their extended enterprise. Service representatives can also instantly obtain a complete view of a customer's profile and vehicle sales, service, and financial history. By enabling users to successfully "surround and serve" the customer, Oracle CRM On Demand Automotive Edition drives higher customer satisfaction, reduced costs, and improved profitability.