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Webinars and Virtual Events

Online resources helping you to take action in every moment that matters

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Customer Experience

Join our Live or On Demand CX Webinars and Virtual Events

Join the latest live and on demand webinars and virtual events

Keeping you up to date with the latest in CX

Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? We invite you to join our regular webinars, and virtual events where we aim to help you to build and manage lasting customer relationships by taking action in every moment that matters, from customer acquisition to retention—and everything in between.

Join our upcoming live webinars and virtual events or watch on demand at a time convenient to you, and learn how to harness data to understand your customers and power real-time customer experiences, orchestrated across Marketing, Sales and Service.

Marketing

Sales/Commerce

Service

On Demand Webcasts

Oracle CX Webinar: Top Trends for Marketers - Data Democratisation

Duration: 55 minutes

With the exponential growth of data at the rate of 5,000% over the last decade, marketers are often overwhelmed. Being more data driven is often listed as one of the key priorities for CMOs and their teams, however achieving this is easier said than done. Data Democratisation can be a gamechanger. During this webinar we will explore what Data Democratisation is, how to make it work and best practices in driving actionable intelligence.

Webinars and Virtual Events

Join the latest live and on demand webinars and virtual events

Keeping you up to date with the latest in CX

On Demand Webcasts

Oracle CX Webinar: Top Trends for Marketers - Data Democratisation

Marketing organization models in a New World featuring Blake Cahill, SVP, Global Head of Digital Marketing & Media at Philips

Oracle & Marketing Week webinar: Next generation CX Marketing Tech

Oracle Responsys Customer User Forum: Optimising the Impact

Oracle & Marketing Week webinar: How you can build a customer-centric culture

The MarTech stack of tomorrow that can save us today with guest speaker Simon Haines, Director of Customer Knowledge at Mazda Europe

Oracle Eloqua Customer User Forum: Optimising the Impact

Oracle Cloud CX Virtual Summit: Get Inside the Minds of Marketing Leaders

How personalization at scale will ensure you thrive and survive in the New Normal

Artificial Intelligence for CX professionals; Make your technology stack work harder for you with guest speaker Vince Keay, SSE Digital Performance Manager at OVO Energy Ltd

Stand out with content in the moments that matter most

No Data Strategy? Marketing without data is like driving with your eyes closed with guest speaker Motasem El Bawab, Head of Digital at The Fédération Internationale de Volleyball

Marketing in a changing world

New webinars are being scheduled soon

On Demand Webcasts

Invest in new digital strategies to sell more - The time is now, with guest speaker from Spirax Sarco

The Future of CX with Larry Ellison: Responsive Selling in the Experience Economy

On Demand Webcasts

How Field Service Management is leading the way in end-to-end business transformations with guest speaker Alastair Clifford-Jones, CEO, Leadent Digital

The Secret to Unlocking Service Excellence: Data

Oracle Service Cloud Customer User Forum: Using personalisation and proactivity to create an effective and engaging service experience with guest speakers from Center Parcs

2020: The Year of the Customer Service Digital Wake Up Call! With guest speaker Anne-Marie Forsyth, Chief Executive at the CCA

Using Future-Ready Predictive Maintenance to Exceed Customer Expectations

Transforming the Contact Center into a Profit Center

CX Virtual Summit - Intelligent Service in the Experience Economy

Service in a Changing World. Customer service in time of high pressure and change

Delivering Exceptional Customer Service when Working from Home - The New Normal. Trends, best practices and advice on working effectively, and leading business from home

Augmenting the Service Center with Conversational. How to leverage chatbots and other conversational interfaces to drive dialogue and value with guest speaker Francesco Stasi, Founder & CEO, BotSupply

Delivering Effective Advice through Personalised and Timely Solutions. How to enhance customer self-service and personalised, automated solutions to timely questions with guest speaker Adam Ford, Director of Customer Service, HM Land Registry

The Shift to a Digital Business Model. The role of service in the digital customer journey

Field Service in a World of Social Distance. The role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service model with guest speaker Marcel Torrent, Service Planning Manager, Bosch Thermotechnology

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