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Rationalization and modernization of the OSS are key to a digital back office for 5G

Anil Rao, Research Director, Telecoms Applications, Analysys Mason

The back office, consisting of the operational support systems (OSS) and the associated processes, is a critical link between the front office customer-facing business systems and the network. In preparation for the 5G era, CSPs need a two-pronged approach to achieve a fit-for-purpose OSS. First, CSPs must execute a rationalization strategy to achieve a lean OSS estate by retiring the redundant tools accumulated over the years. Complementing the OSS rationalization strategy, CSPs must embrace modern cloud native software design and engineering principles, i.e., containers, microservices, and DevOps/CI/CD.

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