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In today's competitive market, service is becoming a key battleground, point of differentiation, and revenue growth driver for manufacturers and service providers alike. Oracle's innovative Digital Field Service (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated, 100% cloud-based platform for differentiated service business.
Improve First Time Fix Rates. Receive the most appropriate course of action – repair, replace, upgrade or upsell, based on fault history, performance and contracts.
Predict potential breakdowns and improve uptime and fix before equipment fails.
Optimize the scheduling and dispatch of service personnel. Balance capacity constraints, organizational business objectives, and service level agreement mandates.
Gain real-time insights from connected static and mobile assets and devices, operator workstations and packages. Improve profitability through automated monitoring, predictive and intelligent alerts. Improve visibility into situational condition and sensors like temperature to predict future events and actions.
Transitioning high-value, high-touch accounts into lifelong customers requires a comprehensive set of capabilities to transition smoothly from planning and execution through customer onboarding, account management, and support.
Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while enabling your field service organization.
Knowledge management is the cornerstone for great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences.
New digital lifestyles creates opportunities to raise mobile employees to new heights of connectivity and productivity. Companies that embrace new communication technologies can now connect mobile employees with everyone in the service cycle in ways unheard of only a few years ago.
Digital Field Service is a 100% cloud based solution combining Internet of Things (IoT), real-time predictive analytics, mobile scheduling, and routing, enabling Service providers to manage the Service life cycle for their customers’ assets. The solution demonstrates an end to end asset.
Cloud computing and mobility offer a significant opportunity for companies to improve their field service operations.