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Oracle Utilities Days

November 2-3, 2021 | 10 a.m. GMT / 11:00 a.m. CET

A two-day virtual event designed specifically for the utility community across Europe, the Middle East and Africa.

Energy and Water Futures: Are you ready for what lies ahead?

Join us at Oracle Utilities Days for Europe, the Middle East and Africa. An opportunity for utilities in the region to come together to explore current challenges, best practices and innovative technology solutions with others who share their challenges and interests.

Book your calendar for interactive sessions covering some of the most pressing topics facing utilities and retailers today.

For the first day, we’ll stay together as a group to discuss broad industry challenges like how the pandemic has changed customer engagement strategies, and what the path to decarbonisation looks like across the industry.

On the second day, we’ll break out into more focused sessions on water operations optimisation, customer retention and acquisition strategies, the distribution control room of the future, and more.

Take a look at the agenda for more details on specific sessions, tracks and our industry expert speakers.

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Agenda

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Welcome address and Keynote from IDC

As we kick off the 2021 Europe, Middle East, and Africa Utilities Days, let's talk about the biggest challenges you're facing and how we can create the best path forward to solve those challenges. We'll discuss our vision for the industry and the steps we can take to get there.

  • Richard Jones

    Regional Vice President EMEA, Oracle Utilities

  • Graeme Egan

    EMEA OT/AT Sales Director, Oracle Utilities

  • Gaia Gallotti

    Associate Research Director, IDC

Post 2020 customer engagement strategies

The challenges of affordability and sustainability have never been more pressing than today. Customer priorities and preferences are shifting. In 2021 Oracle commissioned a survey of over 4500 utility and energy consumers asking over 100 questions on the topics of affordability, attitudes to sustainability and on their expectations of the utility and energy industry to meet their needs. Join this session to discuss the deep insights our survey delivered and how understanding the specific needs of all your customer groups will help your business thrive in an ever more unpredictable world.

  • Mike Ballard

    Vice President of Industry Strategy, Oracle Utilities

The path to decarbonisation

Join this session as we discuss the impact of decarbonisation from network to customer operations and experience. We will explore how efforts to decarbonize will transform generation, heating, transportation and more and we’ll dive deep into the impact this will have on the industry.

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

  • Mike Ballard

    Vice President of Industry Strategy, Oracle Utilities

Achieving digital maturity: How retailers and utilities are tackling the connected future

Join this session to dive into the digitisation journey and learn best practices in preparing for the connected future, no matter where you are on your journey. We'll discuss strategies to support digital transformation and integrate more connected devices with a strong technology foundation.

  • Steve Grover

    Senior Director, Product Management, Oracle

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

Roundtable 1. The net zero transition

Enabling sustainability and decarbonisation.

  • Graeme Egan

    EMEA OT/AT Sales Director, Oracle Utilities

  • Bas Kruimer

    Business Director DSO Digital System & Grid Operations, DNV Energy Systems – Northern Europe

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

Roundtable 2. Consumer survey deep dive

Explore the details behind the insights.

  • Mike Ballard

    Vice President of Industry Strategy, Oracle Utilities

Roundtable 3. Addressing the affordability challenge

Sharing approaches to identify and support vulnerable customers.

  • Brenda Craig

    EMEA Sales Consulting Director, Oracle Utilities

Roundtable 4. Future business models

KWH, EV charging, solar/storage and heat pumps, how will these markets evolve and merge?

  • Richard Jones

    Regional Vice President EMEA, Oracle Utilities

  • Nauman Afsar

    Regional Vice President Sales, Oracle Utilities

Track 1: Metering & Customer Experience

Boost customer acquisition, retention, and engagement

Open up new revenue streams, reduce cost-to-serve, and provide better customer engagement using Customer Experience for Utilities technology, designed for the modern energy retailer, and powered by AI, behavioral science and machine learning. Explore how energy retailers can leverage Customer Experience for Utilities technologies to better compete in today’s dynamic energy markets.

  • Nick Birrell

    Vice President of Industry Strategy, Oracle Utilities

Track 2: Grid & Asset Management

Distribution control room of the future

A future control room will need higher levels of automation (network operations and DER despatch), presentation of information, devolved decision making, incorporation of AI/ML/AR to facilitate efficient operations. This session will present a vision of how the future control room will evolve and the supporting architecture to deliver the low carbon future.

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

Optimise water utility front and back office operations with Oracle Utilities

Explore how water utilities are reducing cost to serve, improving conservation and simplifying front and back office operations with CX and Oracle Utilities Work and Asset Cloud Service.

  • Maria De Chellis

    Oracle Utilities

Efficient field service management for all work

Learn how network service providers are enabling efficient workforce management with an increasingly dispersed workforce across scheduled maintenance and events, using Oracle's Mobility Field Service Management solution.

  • Caroline Dent

    Senior Sales Consultant, Oracle Utilities

Modern meter data analytics approaches for revenue protection

In this session we'll discuss how utilities are using the latest analytics and data tools to identify issues and reduce revenue loss from both technical and nontechnical sources.

  • Tudor Grozav

    Principal Industry Consultant, Oracle Utilities

  • Dr Khaled El-Destawy

    VP Distribution, Egyptian Electricity Holding Company

Improve asset performance and reliability with real-time asset management

Moving toward a distributed energy future requires more proactive asset management. Explore how to improve asset reliability and maintenance with Real Time Asset Management.

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

  • Jack Lucy

    Global Industry Specialist, Work and Asset Solution, Oracle Utilities

Best practices in CX platform design

In this session, we’ll discuss how modular solution design allows you to get the most out of your CX investments now and in the future. Get a true 360 view of your customer, tackle complex billing, leverage marketing automation, drive down cost-to-serve and simplify integrations with best practices in CX platform design.

  • James Steadman

    Senior Director, Product Management, Oracle

Securely manage IT/OT convergence

Smart grid integrations are riddled with challenges when transforming data from one system to the next and into a form that meets operational and business requirements. Silos of IT and OT systems pose difficulties when engineers attempt to incorporate them into deployments. In this session we'll discuss using an Operational Technology Message Bus to create a flexible framework that is easily scaled to accommodate diverse data types, protocols and data standards as well as manage complex OT and OT to IT data flows.

  • Brad Harkavy

    Global Head, Operational Technology Solutions, Oracle Utilities

Closing remarks and follow up topics

  • Richard Jones

    Regional Vice President EMEA, Oracle Utilities

  • Graeme Egan

    EMEA OT/AT Sales Director, Oracle Utilities

  • Mike Ballard

    Vice President of Industry Strategy, Oracle Utilities

  • David Kirkland

    EMEA Solutions & Innovation Director, Oracle Utilities

Explore Oracle Utilities solutions and resources.