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Oracle Service Cloud’s flexible features and integration capability enable us to seamlessly bridge a disparate knowledgebase into a single platform. We have reduced our average call handling time per query, gained the ability to respond faster to business needs, and enhanced our customer experience.
Vodafone New Zealand Ltd. is a leading telecommunications company that offers mobile, fixed broadband and TV services to 2.3 million customers in New Zealand. After Vodafone Plc acquired Bellsouth in 1998, the company became a fully owned subsidiary of the Vodafone Group. Vodafone New Zealand was the first telecom operator in the country to launch 4G networks and has expanded its business to more than 800 retail outlets today.
Oracle Service Cloud offers the flexibility and scalability we required to support our customer service and mobile strategy. We were confident that it would give us the ability to respond faster to a changing business environment and enhance the customer experience.