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Oracle Digital Assistant News
Oracle Digital Assistant News

December 2020 Edition
Season's Greetings, welcome to the festive edition of the Oracle Digital Assistant News.

Traditionally this is the season for giving, so this month we are giving you an extra special selection of industry news, customer stories, upcoming events, best practices and technical articles. And what's more, you are welcome to share this newsletter with your friends and colleagues - it's the gift that keeps on giving.

If you are enjoying this newsletter or If you have anything you would like us to feature in a future edition message us via twitter using tags #OracleODA #OracleODANews

Please feel free to forward this newsletter to anybody who may be interested and invite them to subscribe too.
Digital Assistant Release 20.09
Get ready for Digital Assistant Release 20.09
Rolling out early December
Release 20.09 is rolling out to all customers with some exciting new features in early December. New features include Skill Groups, NLU enhancements, Cross-version Insights and Knowledge Service integration.
Oracle Digital Assistant
Oracle Digital Assistant Design Camp
by Frank Nimphius
The Oracle Digital Assistant Design Camp series provides insights and good coding practices so anyone can create better bots. The focus is not on individual product features, but on the overall design.
Critical Success Factors
Critical Success Factors for PeopleSoft Chatbot Deployments
In a short time, Oracle has delivered several chatbots for PeopleSoft HCM and Finance applications that leverages the AI powered Oracle Digital Assistant (ODA) PaaS cloud. By subscribing to ODA service, PeopleSoft customers can easily deploy and extend these pre-built chatbots.
Oracle HCM Digital Assistant
Oracle HCM Digital Assistant - Live in Five
Go live in 5 weeks or less with Patrick Consulting
Founded by the well known Oracle HCM expert, and with a number of successful implementations already completed, Patrick Consulting is now offering a fixed-price consulting package to get full-scale or pilot implementations of the HCM Assistant live and successful in five weeks or less.
Customer Success Stories
How Oracle Digital Assistant is benefiting customers
If you would like your story to be featured in this newsletters feel free to drop us an email.
Happy Birthday to Zaki the bot
Happy Birthday to Zaki the bot
CIB Bank Egypt
The team at CIB just recently celebrated the 1st birthday of their Digital Assistant, Zaki the bot. Find our more about how Zaki helps CIB customers in the link below.
How Hermes had a (digital) helping hand
How Hermes had a (digital) helping hand
Throughout lockdown, deliveries were a lifeline to millions. From groceries and everyday supplies, to workout equipment and board games, we delivered it all. It’s been an honour to play a big role in keeping the country happy.
From March to June, we handled around 2.5 million parcels a day – a volume that we only usually see during seasonal peaks at Black Friday and Christmas.
Event Calendar
Attend a Oracle Digital Assistant event around the world or online:
Student Experience with a Campus Chatbot
ICYMI: Transform the Student Experience with a Campus Chatbot
on-demand webcast
The full promise of digital assistants can be realized once you authenticate your users, provide personalized answers and integrate into key enterprise systems. Once a digital assistant knows who you are, students can track their academic progress, update their data, or check financial aid all in one digital assistant.
PeopleSoft Chatbots
Emerging Tech Webinar: PeopleSoft Chatbots
on-demand webcast
Changing demographics of organizations are causing many to reconsider their user’s experience when interacting with PeopleSoft. Oracle has started to deliver Chatbots to supplement the Self Service capabilities in PeopleSoft HCM and FSCM. In this Webinar, we will demonstrate a couple of the delivered Chatbots and pull back the curtain to show you how they are built and how you can leverage them.
Innovating Cloud HCM
Innovating Cloud HCM with Voice and Chatbot
podcast to listen to
Would you like to understand the difference between a Chatbot and a Digital Assistant? And would you like to learn more about Oracle’s Digital Assistant? Then tune in to Cloud HCM Talk Radio to hear Grant Ronald, Director of Product Management at Oracle, discuss the benefits and challenges of building an enterprise HCM system when all you have are simply words.
Digital Assistant
Automating helpdesk experiences with Digital Assistant
Now available on demand
ComEd’s David Crone discusses chatbot development, showcase demos, and share real-world case studies of intelligent chatbots in action.

ComEd, part of the Exelon Group, are one of the largest Utilities companies in the US and the sole electricity provider in Chicago and much of Northern Illinois
Virtual Meetup and Hands-on
Virtual Meetup and Hands-on
This online session will introduce you to Oracle Digital Assistant and the features it provides to build AI powered 2nd generation chatbots. We'll also demonstrate how to build a low-code conversation in a matter of minutes.
Help your employees?
1:1 meetings on request
Help your employees?
Customized Digital Assistants for Oracle Cloud HCM and PeopleSoft HCM that Deliver More Value.
Fishbowl Solutions helps companies extend the value of the Oracle Digital Assistant by creating customizations for the out of the box skills within Oracle Cloud HCM including Compensation & Pay, Absence & Time, Onboarding and more. For PeopleSoft customers, Fishbowl can design and develop the conversational experience for similar modules based on your use case. 
We need your help!
Gartner Peer Insights
Your opinion is important to us, and we value your feedback. Please take a moment to write a review on Gartner Peer Insights about your experience with Oracle Digital Assistant. Reviews are anonymous and take approximately 10 minutes to complete.

As a thank-you, once your review is published, you’ll receive 3-months access to Gartner Peer Insights Plus. Please note that Gartner Peer Insights Plus is currently not available to consultants, systems integrators, or technology providers.
Previous Newsletters
Did you miss the last edition? You can access all editions of the newsletter here.
Additional Resources for Oracle Digital Assistant
Our homepage
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Martin Jarvis
Martin Jarvis
Director Product Management
Oracle HQ, LinkedIn, Twitter
Jürgen Kress
Jürgen Kress
Director Product Management
Oracle HQ, LinkedIn, Twitter
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