Support-Portal
Announcing a New Support Portal and Enhanced Service Request Form for All Users
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Enhanced SR Form
New Support Portal
Support Channels
What's Next?

We’re taking support to the next level. Starting November 16, 2020, you’ll notice an updated service request form and a handy new tool to help you track and easily update service requests (SRs).

Actions

What can I expect from the updated service request form?

Give us the full picture so we can best help you. In the updated Ask a Question form, you’ll be able to attach files, plus select the category your request relates to so we can quickly pass it to the right team. You can also select the severity level of your service request so we know how urgent it is and can action it appropriately.

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Benefits

What can I expect from the new tool?

We think you’ll be excited to try our new tool; the Aconex and Conject Support Portal. If you choose to use it, you’ll create, update, and track your requests in one place, plus admins will be able to view requests for their entire organization.

If you request support frequently, or manage a large team using Aconex, Conject, BidContender or Keystone, this will provide features to make the process easier and more efficient.

The tool will allow you to:

  • Easily create new service requests for Aconex, Conject, BidContender and Keystone products in one place
  • Monitor and update your requests 24 x 7
  • View service requests for your entire organization if you’re an admin.
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Benefits

Will I still be able to call and email the support team?

Support Central can continue to be your go-to destination for how-to guides, online learning, and access to the service request form. Starting November 16, you’ll submit a service request using the Ask a Question form or get in touch by calling us (using the same numbers). You won’t be able to send new requests via email; however, you’ll still be able to respond via email to add information or ask for updates.

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Resources

What’s next?

Later this month we’ll send you more information to help you get familiar with the new tool. If you have any questions relating to this change, please contact our support team or cs-support-integrate-comms_ww@oracle.com.

Thanks for using Oracle. It’s great to be working with you.

Kind regards,
Oracle Construction and Engineering Support

If you feel you’ve received this email in error and are not a current Oracle Aconex, Conject, BidContender or Keystone user, please send an e-mail to cs-support-integrate-comms_ww@oracle.com with "Unsubscribe from Support integration comms – Aconex, Conject, BidContender, or Keystone Customer" in the subject line.

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