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Oracle Support Essentials
Oracle Support Essentials

January 2021
NOTE: Some session dates may carry over to a different day based on time zone.
Oracle Support Essentials
Dear Customer,

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

Oracle Support Essentials cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

Explore the offered sessions below and click the "See Times and Register" link for the session of your choice. 
Featured Live Sessions
My Oracle Support
NEW: Intro to My Oracle Support
See times and register, click here.
This session is designed for customers who are new to My Oracle Support. The interactive session allows you to ask questions while the instructor teaches the basics to help get you started using My Oracle Support. Topics include key support terminology, account settings, support portal navigation, searching for answers, best practices for creating Service Requests that get solved faster and for working effectively with Oracle Support, and where to find additional support training resources.

January 14, and 19, 2021

Customer User Administrator
Customer User Administrator
See times and register, click here.
In this session, you'll learn basic functions of the Customer User Administrator role and best practices for managing new and existing users access. In addition, you will gain an understanding of the access model for My Oracle Support, and learn about leveraging - Support Identifier Groups.

January 12, 2021
SR Flow and Best Practices
SR Flow and Best Practices
See times and register, click here.
This session provides an overview of how to create, monitor, and maintain your service requests. Learn best practices that save time, help you avoid delays, and gain management attention on your service requests.

January 21, 2021
Working Effectively With Support
Working Effectively With Support
Hospitality and Food & Beverage Users
This session offers Oracle Hospitality and Food & Beverage Support customers an introduction to the My Oracle Support Portal. Topics include using the portal, creating and managing service requests, leveraging knowledge to troubleshoot and resolve common issues, and introducing the Customer User Administrator role.

See multiple sessions and times, and register, click here.
Oracle Support Essentials On-demand Series
Maximize your productivity and the effectiveness of your efforts by leveraging Oracle Support's experts and best practices with on-demand training explicitly designed for you and your schedule.  
Oracle Support Essentials for Cloud
You can access this training from the "Customers using only Oracle Cloud Products" tab of Oracle Support Essentials Series (Doc ID 553747.2)

Oracle Cloud customers can now take advantage of a Support Essentials training series specifically designed to help maximize productivity and increase the effectiveness of support interactions when using the My Oracle Support Cloud Support portal. Oracle Support recommends this series for new and existing Cloud customers who want to learn the basics about the latest My Oracle Support and Cloud Support portal functionality, understand support processes, best practices and how to leverage available proactive support resources and tools.
How-to Training Video Series
Please refer to How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.2) for the available topics and videos.

In addition to the live webcasts, Oracle Support offers How-to training videos to supplement topics discussed in the Essentials Series. The How-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.
Oracle Support Accreditation Series
Start your learning path today by visiting the Oracle Support Accreditation - Series Index (Doc ID 1583898.2).

The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.
If you have further questions, please contact us by submitting a question in My Oracle Support Communities.