An ActiveX control must be installed on the end-user system to enable the SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple “download and execute” deployment model.

Users can install SmartHelp by accessing the following page from Internet Explorer:

http://<server>/<content_directory>/smarthelpsetup.html

In Windows Operating systems at least Power User or higher (Administrator) privileges are necessary for installation. System administrators may need to modify permissions for users or applicable groups. It is recommended that the URL for SmartHelp is part of an Internet Explorer security zone that is equivalent to either Low or Medium-low pre-defined settings.

Troubleshooting 

When the smarthelpsetup.html page displays an error, additional information is available by appending ?diagnosticmode to the URL. For example:

http://<server>/<content_directory>/smarthelpsetup.html?diagnosticmode

In most cases, after you restart the browser the new toolbar button will appear automatically. However, if the user has customized the Internet Explorer toolbar, the new button may not appear. In this case, the toolbar button is added to the choices in the Customize Toolbar dialog box, and it will appear if the toolbar is reset. For more information, see the article on the Microsoft Developer Network at http://msdn2.microsoft.com/en-us/library/Aa753588.aspx. 

Depending on the version of Internet Explorer you are using, the entire toolbar may not display. The SmartHelp button will be added in the dropdown list area for more buttons.

Upgrade SmartHelp  

If the published content on the server is refreshed or upgraded, the new content could contain a newer SmartHelp version with newer resources. The SmartHelp button from the previous version cannot load the newer content. For SmartHelp to upgrade itself, the user must launch the setup.

If SmartHelp does not work after a browser upgrade, the setup page can be launched to upgrade or reconfigure it.

Uninstall from Internet Explorer 

In the System folder under the Windows folder, locate the Downloaded Program Files folder. Remove the HEMIIEButton class.

See the Microsoft Windows Knowledge Base article 15485 at http://support.microsoft.com/kb/154850 for additional details about uninstalling and ActiveX component. You will need to follow the instructions to remove the HemiIEButton Class.