To participate in the Oracle Cloud Excellence Implementer program, partners must meet the following criteria for each geography and cloud service module they intend to achieve.
|Certified Consultants||Minimum of two (2) certified implementation consultants at the specified cloud service module (current release) with ability to deliver in geography.|
Minimum of one (1) project manager with 2 successful Oracle Cloud project implementations.
Two (2) successful customer engagements (within the past 12 months) with a minimum satisfaction score of 7, and a goal of 9/10, by cloud service module.
Partners must meet the ongoing engagement success criteria listed below to maintain their Oracle Cloud Excellence Implementer status for each approved geography and cloud service module.
Completion of customer surveys by module with a minimum satisfaction score of 7, and a goal of 9/10, for each implementation engagement.
Weekly self-assessments submitted for all in-progress engagements and practice health.
Quarterly capacity & skills planning interlock with Oracle.
Oracle and the partner will collaborate to identify problem areas when program requirements are not being satisfied:
|Performance Improvement||Oracle will work directly with partners not meeting the on-going program criteria and agree on a strategy to resolve the issues. Inability or refusal to resolve issues after notice will result in removal from the program.|