What is Oracle Knowledge Advanced?
Oracle Knowledge Advanced, is an add-on to Oracle Service Cloud, and is geared towards providing advanced knowledge capabilities for our customers who need more extensive knowledge management capabilities. It is geared towards customers who have created or are looking to create a more focused knowledge management with the appropriate level of staffing and administrative oversight.
Oracle Service Cloud Knowledge Advanced brings key capabilities of Oracle Knowledge Enterprise to the cloud, offering to the customers a robust set of features and capabilities in the cloud, with simpler administration, and a lower cost of ownership.
Knowledge Advanced is integrated into Oracle Service Cloud, enabling organizations worldwide to effectively create and refine their knowledge assets to deliver a seamless cross-channel customer experience for both end customers and contact center agents.
Oracle Service Cloud Knowledge Advanced delivers rich capabilities including highly accurate search using natural language processing and self-learning algorithms, flexible authoring and workflow, rich analytics and customizable self-service and agent-facing knowledge applications.