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Intelligent B2C service
Welcome to your stressless service resource center
Serving others is stressful if the tools meant to serve you—don’t. You deserve a solution that takes your side. And your customers do, too. To serve service pros like you, we made this knowledge center to help de-stress the service experience.
It should be simple to serve
Every call, click, and chat signals a customer need. Oracle CX Service helps you read those signals so you can deliver smart service seamlessly.
6 Ways to Meet Customers' Digital Expectations
Get to know your service-seekers
You may not be a mind reader, but you can be a granter of wishes. Here’s how to deliver the seamless omnichannel service your digital customers crave.
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Boost call center satisfaction with machine learning
Give the right answer—fast
“A 40:00 hold is a great start to a call!” (Said no agent ever.) This university cut wait times by 97%—making life simpler on both ends of the line.
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Join us for the most inspiring CX event of the year
Oracle Cloud CX Virtual Summit